can't get into email

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  • Updated 4 years ago
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when i try to log in on my pc I get this message

LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-482876347-1724402

Can get email on phone no problem
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Nora

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Posted 4 years ago

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Nora

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chat support is no help. It is not a password issue
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William S

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We have been noticing the system updating user passwords, and is forcing users to change their passwords. We have not caused what the exact trigger is for this or why this is happening. We are looking into the issue currently. The only resolution at this time is to change the password to a new one.
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Nora

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I'm in. I was given another link to use to log in
This link will not allow me into my email
https://www.homestead.com/~site/jws/myEmailsLoggedOutSiteLogin.action
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Nora

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I'll try changing my password later to see if I can get in using the old link
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William S

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Also try logging into emailmg.homestead.com and see if it will log you in there.

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