Can't edit DNS

  • 0
  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I need to edit my DNS so that I can map the domain to Squarespace. I see the message that the name servers must be set to the default settings, but as best I can tell, they are set to the default. If I can just edit the DNS, my site will resolve properly. Please help.
Photo of DeAndre8993

DeAndre8993

  • 102 Points 100 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 48,072 Points 20k badge 2x thumb
Hello,

You have your nameservers set to Cloudflare. This means that you will need to log in to your Cloudflare account to edit the DNS
Photo of DeAndre8993

DeAndre8993

  • 102 Points 100 badge 2x thumb
We don't have a Cloudflare account, so I'm not sure how or why they got set there. How can I set them back to the default name servers so that I can edit the DNS?
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 48,072 Points 20k badge 2x thumb
Someone had to have set up a Cloudflare account to get those nameservers. That would have been done around August or September of last year, to get the site to be secure. If you change the nameservers from the Cloudflare nameservers, your domain will not display with an SSL (https://), which is not recommended
Could you speak with anyone else who might have dealt with this account to try to get the site secure last year, so they can help you gain access to the Cloudflare account?
Photo of DeAndre8993

DeAndre8993

  • 102 Points 100 badge 2x thumb
Is there any way to edit the DNS without changing the name servers? I can do this at other registrars, so I'm trying to figure out why I can't do that here.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 48,072 Points 20k badge 2x thumb
It is not possible with any company to edit the DNS if they don't have the nameservers. You will always need to edit the DNS with the company you are pointing the nameservers to.

This conversation is no longer open for comments or replies.