can't add photo

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  • Updated 1 year ago
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Recurring problem: some pages will not add new photos. Main page, for example. Load, save and publish, not there. Not even on preview.
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Jon3161

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Posted 1 year ago

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themieleman, Champion

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Try a refresh: F5
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Jon3161

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Mac. F5 is to increase light.
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susan2829, Champion

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try this:
On a Mac: When you are logged into Keep&Share in your browser press Command-R (hold down the “Command” key and then, while still holding it, press the “R” key on your computer's keyboard). You should see your browser screen refresh.
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Jon3161

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Back to original question. Rebooting or refresh is not the problem. Other computers do not show the photo either. Why can't I upload photos? Photos show uploaded to page, then click save as usual, and publish as usual. Not there. Jpeg. I called Homestead and they don't know either. They had to take over my account last time and publish a photo themselves. But I can't call them every time I need to upload a photo. BTW, browsers don't matter. Safari, Firefox. Computers don't matter. Laptop or desktop. It worked for years, and then, without explanation, it does not. But only on certain pages, like the main page. Homestead tech guy: "I don't know why."
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Drew N, Community Manager

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I see you are on the phone with Jay at the moment. I have advised him of the problem and he should be letting you know now.

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