Cannot send emails for last 2 days. Outgoing SMTP failed.

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Unable to send email for last 2 days.
Retrieving emails ok.
Checked outgoing server smtp address. Using 587
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1582937/RackMultipart20170414-19374-1j182rs-Capture_inline.JPG?1492199078

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1582937/RackMultipart20170414-19374-1j182rs-Capture_inline.JPG?1492199078

Is there an issue with the email servers and when will it be fixed?

REALLY need to be able to send emails!!

Kent8529

160 Points

Posted 3 years ago

3 years ago

Drew N, Alum

262,816 Points

It that Outlook you are using? Have you checked the outgoing server settings? Does your other domain email work?

3 years ago

Kent8529

160 Points

I am using ThunderBird for my email.
I have checked the outgoing server settings.
Server name www.TexasPerformanceConcepts.com
Port 587
Security STARTTLS
Normal Password

This is the only email I use for this domain.

2017-04-14T20:49:11+00:00

Drew N, Alum

262,816 Points

SSL should be set to none. and normal password.

2017-04-14T21:09:20+00:00

Kent8529

160 Points

Set SSL to None
For PWD, options are:
No authentication
Password sent insecurely

Have tried both settings and get same error.

2017-04-14T21:27:02+00:00

Drew N, Alum

262,816 Points

hmm. Let me set up an account in Thunderbird to see if they have changed something. Do you use IMAP or POP?

2017-04-14T21:32:42+00:00

Kent8529

160 Points

Thanks
POP

2017-04-14T21:57:05+00:00

Drew N, Alum

262,816 Points

Ooops. I just noticed the server name. It should be smtp,texasperformanceconcepts.com

2017-04-14T22:41:03+00:00

Kent8529

160 Points

Still having issues.
using smtp.TexasPerformanceConcepts.com
None
No Authentication
Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1582996/RackMultipart20170414-37128-l80w8l-Capture2_inlineJPG1492209495

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1582996/RackMultipart20170414-37128-l80w8l-Capture2_inlineJPG1492209495

get following error:

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1583002/RackMultipart20170414-121724-1g78jmc-Capture3_inlineJPG1492209625

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1583002/RackMultipart20170414-121724-1g78jmc-Capture3_inlineJPG1492209625

2017-04-14T22:42:30+00:00

Drew N, Alum

262,816 Points

Did you try the insecure password?

2017-04-14T23:04:37+00:00

Kent8529

160 Points

Yes,
It asks for my password, which it will not accept.
When I cancel the pwd, it gives this message:
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1583013/RackMultipart20170414-46401-rdlswr-Capture6_inline.JPG?1492211071

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1583013/RackMultipart20170414-46401-rdlswr-Capture6_inline.JPG?1492211071

2017-04-14T23:19:46+00:00

Drew N, Alum

262,816 Points

Can you try updating your password from your Homestead account and then update it in Thunderbird?

2017-04-14T23:42:26+00:00

Kent8529

160 Points

changed pwd on homestead.
Restarted TBird, entered new pwd at startup.
Email now getting timeout error

2017-04-14T23:56:45+00:00

Drew N, Alum

262,816 Points

Something does seem off with this. I am not able to set it up either. It is like it can't see the email exists. I have reported all my tests to the mail admins to take a look at it.In the short term, can you use Webmail? I was able to log in there.