Cannot Scroll page in BigCommerce on Tablet/Phone

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  • Updated 4 months ago
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A customer brought to my attention some difficulty she had in getting to the 'Add to Cart' button while on an Apple iPad. After much time and opening the website in my Android Table, we discovered that the main image interferes with touch scrolling. The main culprit being in Portrait mode but is also a problem in Landscape but not as evident - which I then suspect is a problem on phones as well but I cannot test that.

So when in portrait we had to be very careful to touch the screen outside the main image which in portrait left only a small amount of space to work with at a time. Once the thumbnail images appeared at the bottom of the visible screen, we had to gently touch between the two small images to make contact with the page and scroll past that space on the screen.

I know BC recently moved to another CDN and not sure if there is a known issue but I also have not seen many mobile orders in the past weeks...now wondering if they also experienced a user issue.

Please advise BC asap and update me on your findings.

Thanks,
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S

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Posted 4 months ago

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Drew N, Community Manager

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I'll see what I can find out, but I had no trouble scrolling or adding to cart using my Android phone, in portrait or landscape.
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Drew N, Community Manager

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We did replicate this on an iphone and ipad. It does not seem to be an issue on my Galaxy S7 Edge.

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