cannot reply to emails?

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  • Updated 7 months ago
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for the last twenty four hours, if I reply to an email, it comes back as undeliverable.  If I resend it as a new email, it works?  Can someone help please
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Traci4126

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Posted 7 months ago

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Elyzabeth , Official Rep

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Hello Traci,

I just checked the outgoing email for your domain and it looks like the emails are leaving our servers successfully. Do you have any specific examples of emails that are not going through? Does it seem to be to any specific type of email like gmails?
Also, are you sending from Roundcube or using an email client like Outlook?
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Traci4126

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I have been trying to get back to you and haven't been able to.  I apologize.  For example at 8:50ish tonight I tried to reply to and email from chrisd and could not reply.... I then pasted the address and forwarded my reply and it worked?  Thank you for your help!  And we are using Roundcube.   I don't think it is a specific kind of email b/c there have been several different types and the most recent was a company name not a host email.
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Elyzabeth , Official Rep

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I just tested sending you an email and replying to it from within Roundcube and it did let me reply without issue. What browser are you using?
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Traci4126

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mozilla and internet explorer (I tried both)
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Elyzabeth , Official Rep

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Ok, I would check if there is an update available on Firefox, or maybe try Chrome. Again, unfortunately I cannot replicate the issue which typically means that it is a factor from your computer/browser/internet provider causing this issue.

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