cannot reply to emails on my iPhone

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 7 days of inactivity

On my iPhone I cannot reply to emails. It says "Unable to send Email: The sender address "director@clevelandrighttolife.org" was rejected by the server." If I am creating a new email it works fine. I can receive emails just fine but I cannot reply to emails. Emails work fine on outlook365 on my computer. What am I missing? Thanks!

Peter4304

562 Points

Posted 3 months ago

3 months ago

Michelle C, Employee

14,428 Points

Hello,

I would start with making sure all the server settings are correct. Locate the account settings in your phone and make sure they reflect the settings in this article https://community.homestead.com/homestead/topics/email-client-settings.

3 months ago

Peter4304

562 Points

I found the settings. Only one that was different was outgoing so I changed it to the specified 465. Still have exact same problem. Any other suggestions? Thanks, Joe

3 months ago

Michelle C, Employee

14,428 Points

One common thing I often see is missing info for outgoing settings. Do you see an option under the outgoing server settings that say optional username and password? It says optional but our servers require that setting.