Cannot obtain emails with one of 5 accounts

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Where/who can fix errors in open xchange server emails? I cant find any help button or people to send errors to. I am able to log into my email from my computer but another account says emails not retrievable when logging in from same computer and others. Error shown below:

1. 04-24-2017 02:43 PM GMTUnable to establish a connection to the E-Mail server. Possible reasons: the mail server is (temporarily) down or there are network connection problems. To prevent further errors the module has been disabled. Please contact your administrator. (UI-0000, 0)
 
Date: Mon Apr 24 2017 07:43:13 GMT-0700 (Pacific Daylight Time)
Host: https://emailmg.homestead.com/ox6/ox.html
Version: 6.22.10 Rev6 (UI), 7.6.2-Rev12 (Server)
Browser: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36
 
Module: portal, View: portal, Folder: undefined, Default folders: eas=truetasks=143calendar=141contacts=142, Landing page: portal, Tree: New, Expert: No, Language: en_US
 
Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
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Kinnikinnick

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Posted 1 year ago

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Drew N, Community Manager

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