Cannot empty mailbox

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  • Updated 4 days ago
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My mailbox is refusing mail due to the box being full. However, when I delete all the messages in the mailbox in the bottom left-hand corner of the screen it still shows that the disk space is 100% full. I clicked the settings icon next to it and clicked "empty" but the box still remains full. Can anyone tell me how to free up the memory in my mailbox?
Thank you,
Andrew
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Andrew2399

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Posted 2 weeks ago

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Michelle C, Employee

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Hello,

What email box are you experiencing this with?
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Andrew8383

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Have you emptied your Trash folder? After deleting emails from your Inbox you also need to delete them from your Trash folder or they will continue to count toward your 100% 
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Andrew2399

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I emptied the trash and that solved the problem. Thank you for your help! Andrew