Cannot access Website Manager

  • 0
  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

Two weeks ago our website (patriciahuttongalleries.com) was suspended, not because of an incorrect contact email address but because AOL blocked the ICANN/Verizon verification requests.  That was fixed by changing the Domain contact address to a non-AOL address.
About 4 days ago (1/19/2015), the Verizon link to the Websites Manager no longer worked.  We get an SSO error or a failure to render message.  If instead we try to login directly to Homestead, we are redirected back to the Verizon login page.

Today, thinking that this might be a contact address conflict, I changed the Verizon Contact address AND the domain contact address to one verizon.net address.  However, that didn't fix the problem.

Homestead tech support has said this is caused by a Homestead issue but need to work with Verizon to fix it, but neither company seems to have made any progress.

I am also concerned that there aren't hundreds of people in this forum with the same complaint.  That leads me to believe this is not a generic issue and we are the only customer with this problem.  What's going on?
Photo of Patricia5080

Patricia5080

  • 232 Points 100 badge 2x thumb
  • frustrated and confused

Posted 5 years ago

  • 0
  • 1
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
I will look into this for you. When you changed the email you would have initiated the domain verification again, so make sure to switch back to the one you verified or verify the new one. I will find out about the link. It might have to do with our recent migration to a new data center.
Photo of William S

William S

  • 18,878 Points 10k badge 2x thumb
Hello LCHutton4510,

We do not have an update with the Verizon issue as of yet. We are working to find a solution to the issue. As far as moving to a Homestead account, would you be able to create a new private post regarding that?
Photo of LCHutton4510

LCHutton4510

  • 154 Points 100 badge 2x thumb
I posted a private message 01/28/2015 but can't find a way to view it.  I just need to know that it was received and an answer if being developed.
(Edited)
Photo of LCHutton4510

LCHutton4510

  • 154 Points 100 badge 2x thumb
No word yet.  Also, due to ongoing issues with Verizon our wwe had to migrate our account so User ID and password have changed.  The only promising part is when we click on the Website Manager link, we are directed to a Homestead page (but still with vzwebsites in the URL) saying it might take 24 hours before we can access our account.
Photo of William S

William S

  • 18,878 Points 10k badge 2x thumb
LCHutton4510,

I do see our private conversation and I did reply yesterday. Click on your name and click on profile. You should see the conversation listed.
Photo of LCHutton4510

LCHutton4510

  • 154 Points 100 badge 2x thumb
It seems to have been fixed.

This conversation is no longer open for comments or replies.