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150 Points
Posted 1 year ago
themieleman, Champion
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66,368 Points
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150 Points
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150 Points
themieleman, Champion
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66,368 Points
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150 Points
themieleman, Champion
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66,368 Points
Drew N, Alum
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262,816 Points
- 60 Points
Elyzabeth , Official Rep
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45,038 Points
- 60 Points
This is infuriating! There needs to be a confirmation screen to confirm that the account is cancelled, and an email follow-up as well.
Elyzabeth , Official Rep
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45,038 Points
I definitely understand your concern. Checking into your account, I do see it is set to cancel, so nothing else needs to be done and you will receive no further billing from this account.
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90 Points
Drew N, Alum
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262,816 Points
- 60 Points
I know that you want to make it difficult to cancel your services, but come on! You are an internet technology company. The Buttons should work, yes?
Drew N, Alum
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262,816 Points
- 70 Points
- 70 Points
Elyzabeth , Official Rep
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45,038 Points
I'm sorry that you feel that way. We recently changed the way customers can cancel their account by adding the option to "close before next bill date" instead of close immediately. We do know of the current bug where it doesn't give feedback that your account is set to close, and are actively working on it. We are definitely not trying to "confuse people into continuing to pay for services they no longer want". Looking at your account, I see it is set to close before next bill date, and you will not be billed again.
Have a great day.
- 62 Points
Elyzabeth , Official Rep
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45,038 Points
I can see your account is set to close. Nothing else needs to be done on your end.
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92 Points
Same problem as a lot of others are voicing. Trying to cancel account, button doesn't work, no feedback that account is really being closed down and charges will stop. Would like some assurance that my credit card will no longer be charged.
Elyzabeth , Official Rep
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45,038 Points
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102 Points
I too am trying to cancel and when I click the button it goes no where. My account was charged today and I expect that it will be refunded as well. Please advise if account is actually closed.
Note: This conversation was created from a reply on: Trying to cancel account..
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112 Points
Cancel services button doesn’t work.
Elyzabeth , Official Rep
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45,038 Points
Your account is set to close before your next bill date. You will not be charged again.
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110 Points
Elyzabeth , Official Rep
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45,038 Points
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110 Points
Elyzabeth , Official Rep
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45,038 Points
The reason I ask is because I see you have it pointed to a new site at Wix, but the domain is still registered with Homestead. If you are still using this domain with your new IT people, closing the Homestead account will bring your site down.
- 70 Points
Elyzabeth , Official Rep
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45,038 Points
I do see you successfully set your account to cancel and you will not be billed again.
Why are you cancelling your Homestead account?
- 70 Points
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80 Points
I am shocked with Homesteads Fraudulent Business! At this point with NO Contact Number to resolve this issue, I will have to call my Bank and report the charges as fraud!
Elyzabeth , Official Rep
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45,038 Points
We are aware of the issue with the button, and already have a ticket out to get this fixed as soon as possible. We are definitely not trying to commit fraud, it is simply a system error we are already working on. In the future, if you need a number for Homestead, there is one at the top of our website at homestead.com or you can always Google search Homestead Customer Support that will give you our number as well.
As to your account, I do see that it is set to close before next bill date and you will not be charged again. Let me know if there is anything else we can do to help you.
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