Cancel website services but keep email

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Hello, I would like to cancel/delete all costs associated to my website but would like to keep the email account and access it online via Homestead Webmail like usual.

How do I go about it? 

I believe I have to go to my account and hit CANCEL ALL SERVICES, but am afraid to do so as I do not want to loose email privileges.

Looking forward to your answer. Thank you, GM
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gael6453

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Posted 4 weeks ago

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Elyzabeth , Official Rep

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Hello,

Just to be clear, you have more than one site on your account.
There is the site connected to ondam-haiti.org and the site connected to galeriemonnin.com. Are you wanting to stop hosting both of those websites and just have the domain/email for your 3 domains?
If so, you would need to go into the builder for both sites and delete all content from the file manager. You'll want to save all of the information you want to keep, because this will not be something we can recover later.
Then, you'll want to delete the 3rd site on your account that doesn't have a domain attached.
At that point, we can downgrade your account to domain only, which will be $14.99/year per domain.
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Elyzabeth , Official Rep

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I've cancelled the pending closure on your account, because this would stop your domain/emails from working.
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gael6453

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Hello Please cancel the website/site builder gold services linked to www.galeriemonnin.com
And as mentioned previously keep emails only.

I would like to keep www.fondam-haiti.org for the time being.
Is this possible?
If so how much would be my membership?

Thanks, Gael.
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Elyzabeth , Official Rep

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Ok, so we cannot do domain only hosting if you are keeping a site on your account. What I would recommend doing, if you do not need the website for galeriemonnin.com at all, is to go into that builder and delete all content from the file manager. At that point, I could downgrade your account to the starter plan, which would be less per year than the plan you are currently on.
I do want to warn that deleting this content is permanent and cannot be recovered at a later time, so only do this if you know you will never want to use this site/content in the future, or you will have to rebuild it.
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Cindi Benton

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I would like to cancel all service but email
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Drew N, Community Manager

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To have email, you must also have a domain, so you need to have a domain hosting only account. That is $14.99/year/domain. Each domain includes privacy and 1 email address. Additional email addresses are $12/year each.

the pages and files for both websites would also need to be deleted. You can do that using Sitebuilder. Is this what you would like to do?
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Cindi Benton

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If I change everything to another hosting company and website builder what happens to my existing emails?
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Drew N, Community Manager

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You would need to use a program such as Outlook to download the messages to your computer before you change services.
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Cindi Benton

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I want to cancel all services except the one email address cindi@kywholesalers.com
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Elyzabeth , Official Rep

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As Drew mentioned earlier, to do that, you would need to also pay for the domain through this account. This would be $14.99/year. In order for me to be able to downgrade your account, I will need you to delete the content from your websites and delete the domain you used to have pointing to us (kountrykrafts.net). Your account is currently closed, so I will reactivate it so you can do this. Let me know when you are done. Since your account is currently closed as past due, you will also have to pay the one month past due on the account, in addition to the $14.99 for the year of domain/email hosting.

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