Cancel hosting but not domains

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How do I cancel Website Gold Package without cancelling my domains. The only option I have is cancel all services. If I choose that will is cancel my domains?
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Phyllis4442

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Posted 5 months ago

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Elyzabeth , Official Rep

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So you want to cancel your website and store and just keep the registration for your 3 domains?
You would need to delete all content on your site, so I can downgrade you to Domain Only hosting, which is $14.99 per year for each domain registration and one email.
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Phyllis4442

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we have changed the name servers to point to the new website. So do we still need to remove the content?
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Elyzabeth , Official Rep

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Yes, because the content is still on this account, regardless of whether you are pointing your domains to it. The Domain Only hosting plan does not include any storage, so all content needs to be removed.
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Phyllis4442

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this is the error received. We are unable to delete your website because you have a domain name associated with it. Visit our Help Center for more information on deleting a domain or changing your domains site association.
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Phyllis4442

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this is the error received. We are unable to delete your website because you have a domain name associated with it. Visit our Help Center for more information on deleting a domain or changing your domains site association.

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Phyllis4442

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I tried to change the domain association but it still won't let me delete it.
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Elyzabeth , Official Rep

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I'm sorry for not being more specific. You need to go into the builder and delete the content. Like, the images and files from the file manager.

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