Cancel add

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  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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Cancel add on
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Cesar7092

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  • confused

Posted 1 year ago

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Elyzabeth , Official Rep

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Hello,

There are no add-ons that you aren't currently using. Nothing could be removed from your account.
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Cesar7092

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Hello Elizabeth, I have "1 Domain: $ 24.00 / year" in my account and I would like to cancel it please
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Elyzabeth , Official Rep

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Ok, in order to remove that domain add-on, you would need to delete one of the domain names from your account
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Cesar7092

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I tried but I got the following message: We are unable to delete your website because you have a domain name associated with it. Visit our Help Center for more information on deleting a domain or changing your domains site association.
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Cesar7092

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I am trying to dele www.locutorespro.com 
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Elyzabeth , Official Rep

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This is because you are trying to delete the website before you delete the domain name. Go under the Domains tab and delete the domain name. Then, you can go under Websites Manager and delete the website.
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Cesar7092

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Done! Thank you Elyzabeth

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