Can I still sell downloadable products?

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Absolutely, in fact, the size limit on the files has increased to 512MB.
Photo of Drew N

Drew N, Community Manager

  • 258,498 Points 100k badge 2x thumb

Posted 5 years ago

  • 0
  • 1
Photo of ShelleyL

ShelleyL

  • 632 Points 500 badge 2x thumb
I hate this layout. I finally got to sign in to BigCommerce and it appears that now I have to have my downloadable files in a separate listing as my printed versions?

The way I have it set up right now, they can choose Download or Printed. There are no options for this on BigCommerce. I either have to list it as a download or list as a physical. Is this true?

If it is, I will be cancelling my account immediately. This is ridiculous the way it is set up. It looks horrible and it is not easy to navigate. I DO NOT want to have to have separate listings for the same product.
Photo of Mike F.

Mike F., Alum

  • 184,428 Points 100k badge 2x thumb
Sorry, but yes you are correct. The downloadable's need to be listed as separate products.
Photo of ShelleyL

ShelleyL

  • 632 Points 500 badge 2x thumb
I never had a problem with this on Storefront. That is going to take up all the room that I have available as I will have over 1000 products by the time I am done. So I am going to search for another platform then. My customers don't like having to go to two separate listings. They have commented how they like that they can do it all in one now. Really sorry for this because I have been with Homestead for some time. Once before and then started again a couple years ago.
Photo of Drew N

Drew N, Community Manager

  • 258,498 Points 100k badge 2x thumb
We are sorry if you feel the need to go, but understand you have to do what is best for your business. I know this feature to keep them as one product is in consideration by Bigcommerce, but I can't say if or when it will be done.

Drew
Photo of ShelleyL

ShelleyL

  • 632 Points 500 badge 2x thumb
and there used to be one shared attribute that I would use for the above scenario that I mentioned, and now it appears that I have a different one for each product. Not only is this confusing, but if I want to edit the attribute I have to figure out which product it goes to.

And they didn't transfer all of my stuff so now I have to redo the entire site. Because the setup is sloppy and half is missing
Photo of Mike F.

Mike F., Alum

  • 184,428 Points 100k badge 2x thumb
Hi ShelleyL, Sorry if the new platform does not meet your needs. There are indeed a few features that are different than the old Prostores version which can be frustrating for some users. As a whole we decided to switch to the Bigcommerce system as the overall interface and functionality is much more modern and advanced in many ways.

The two platforms are different in many ways so we apologize that some of the design and content could not transfer over the same way as it previously was. We'll do our best to help you get the store set up and functioning the way you want. We have nearly 300 Bigcommerce help topics here on the community, but if you can't find the answer to any of your questions feel free to create a new post and explain where you are stuck or what you need help with.
Photo of Tracey4271

Tracey4271

  • 202 Points 100 badge 2x thumb
ShelleyL Any luck? I am having the same issue. I do love the BigCommerce because of the layout, interface and functionality but I need to have a choice of printed or download!
Photo of ShelleyL

ShelleyL

  • 632 Points 500 badge 2x thumb
No luck Tracey :( That is what I need too. Printed or Download for one listing. One ships one doesn't. :(
Photo of ShelleyL

ShelleyL

  • 632 Points 500 badge 2x thumb
I had to DELETE everything that they transferred over because they messed up all of my listings. They still had the options for download on them and no files. And all were listed as physical products. I would have to start all over again.
Photo of Drew N

Drew N, Community Manager

  • 258,498 Points 100k badge 2x thumb
We were not able to move the actual downloadable files, but we should have been able to help you update that via a CSV file. Let us know if you need assistance with anything.

Drew
Photo of Tracey4271

Tracey4271

  • 202 Points 100 badge 2x thumb
Hi Drew, I would be interested in moving all my PDF files vis CSV. I don't see where I can export those files unless I am missing something. My skill level in export is expert but I do not see where I can export those CSV files. Please let me know.
Photo of Drew N

Drew N, Community Manager

  • 258,498 Points 100k badge 2x thumb
I am looking into the possibilities here. I was referring to changing the product to downloadable using a CSV, which we can do. It does show the file name of the product file in the CSV, in column AC. I just need to find where to upload the files, if it can be done this way.

Drew
Photo of Tracey4271

Tracey4271

  • 202 Points 100 badge 2x thumb
OH, are you saying in column AC the file name is there. I am assuming that is in the attributes export? the URL part of the file should be all the same so that can easily be added. The question would be can, Bigcommerce pull the pdf from the URL upon upload much like it can do a jpg url file. That being said does their templates support this. Keep me up to date, I am working on this as well. but first I had to do some clean up of my homepage.
Photo of Mike F.

Mike F., Alum

  • 184,428 Points 100k badge 2x thumb
Hi Tracey4271, I spoke with Drew regarding this. In the CSV file you can change the product from a regular item to a downloadable item (or vice versa) , but it won't pull in the pdf file. If you have products that are both regular items as well as downloadable, unfortunately the only way is to re-add the products and pdf's again as downloadable items.

This conversation is no longer open for comments or replies.