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Unfortunately, at this time there is no way to increase the limits on your mail box. You can store up to 500MB and a total of 10,000 messages. These totals are for all folders in the mail box.
If you need more space, we recommend you use an email client to move some messages to your local device. Instructions for different clients can be found in this topic.
If you need more space, we recommend you use an email client to move some messages to your local device. Instructions for different clients can be found in this topic.
Drew N, Community Manager
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261,456 Points
Posted 5 years ago
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418 Points
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82 Points
This reply was created from a merged topic originally titled How do I empty my "email quota"? I can see that it's getting almost full, even t....
Email quota limit
Email quota limit
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180 Points
I have this same problem and don't have anything in the trash or sent files.
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18,878 Points
If you are talking about your kathy@ email address, I do see 354 MB used. If you log into your email using the webmail, you should be able to find the emails that are adding up to the 354 MB.
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1,832 Points
I have the same issue and I just deleted a bunch of my sent emails as well as emptied my trash. Still showing as 497.9 used...
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18,878 Points
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1,832 Points
I figured it out earlier today, but thank you!
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112 Points
This reply was created from a merged topic originally titled Why is my email box full when I have paid for more storage?.
Drew N, Community Manager
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261,456 Points
I've cleaned my email, but the message still appears. I have no messages in mt inbox, sent or deleted folder and I get this message: The allowed quota on mail server "10.115.2.205" exceeded. (MSG-1024, -450915838-13382548)
Drew N, Community Manager
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261,456 Points
Empty the trash, you have nearly 2500 messages there.
Jack4470
I agree with William0185 ... it has become a problem for me also since my level of business has increased. I have to use my “other” email platform for customers now because it is larger. I find this frustrating because I really like having my site name at the end of my email. A simple thing my customers do notice and like but once I have the last of the customer email change notices sent out, I will have to drop all mine. Email is central to the world now days so I do not understand why more value is not placed on it. I would prefer to use Homestead exclusively but the company is giving us no choice.
DBArnold
William S
Have you emptied your trash folder? Emails in the trash box still count against your email quota. Also check the sent email box as that can have a bunch of old emails.
DBArnold
David1762