Can send emails, but no incoming

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My email account info@FortMyersShores.org allows me to send out emails, but I am not receiving any incoming. My folders have been grayed out. I have had this account for many years and have not changed domain registrars or anything like that. The only changes made were by Homestead. Please help me figure out why we no longer receive incoming emails and why my folders are grayed out but still accessible.
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Deidre7335

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Posted 3 years ago

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Drew N, Alum

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I see several emails from today. I logged in to webmail and was able to receive a message. We have not changed anything on existing OX accounts. One possibility is if you are using Outlook. I show that your password is the same as it has been for a very long time, which means it might not conform to current password requirements. I have seen that some users of Outlook will cease to be able to connect using non conforming passwords. The only way to make it work is to update the password to a conforming one.

https://community.homestead.com/homestead/topics/what_are_the_requirements_for_my_hmail_password
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Deidre7335

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Yes, they are now magically coming through again, but I know that several people tried to reply to emails that I sent on 1/11 and 1/12 (the day of our BiMonthly meeting) and I was told that they received an inactive email message. I was waiting on replies from two possible speakers for that night's meeting and both replied and received error messages.

I do not use Outlook, I go online to homestead webmail to view these emails.

I am also still puzzled by the two Inboxes showing, one with my folders and one without.

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