Can send but Not Receive Emails. Is my account being routed under a different domain name?

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customer is not receiving emails. Same customer is receiving emails from the same account and says that nothing under our domain name is being blacklisted. Their IT guy asks that we request if our provider is routing our address as something else. They think that it is possible our domain is being blocked under a different domain. Please let me know. This is the only customer I am having a problem with, but a very important one in our business
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Brad0390

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Posted 1 week ago

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Elyzabeth , Official Rep

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Hello,

We do not route your address through any other domain name. What is the email address that you are having trouble sending to?
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Brad0390

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taylormorrison.com with any name in front. Specifically jkauth@taylormorrison.com. Their IT says our domain name is not on any of our blacklists
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Elyzabeth , Official Rep

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I checked and all emails from your domain to that email address have left our servers successfully. We do not route emails under a different domain, so their server is blocking your address. They would need to ask their email provider to whitelist your email address.