can receive but not send e mail on I phone 8s

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same settings as my Galaxy phone  but can only receive e mails

but can't send  on I phone 8s

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Don0287

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Posted 10 months ago

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10 months ago
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Drew N, Community Manager

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Almost every time on iphones this is because on the outgoing server settings, Apple says the user name and password are optional and people do not enter it. These fields are NOT optional. They must be entered on the outgoing server. Please check in the advanced mail settings for the outgoing server. Make sure you only have 1 server for Homestead mail and confirm that the email address and password are entered. You may want to retype the password, just in case.
10 months ago
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Don0287

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I have already done that  still nothing

and as a side note

I can't send on the windows 10 email either

I used the e mail address as the user name    is this correct or is used name different than e mail address

2018-05-28T15:57:42+00:00
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Drew N, Community Manager

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The user name is the complete email address. You could try updating your password. I can see it has been several years since you changed it. I am not sure if it complies with current requirements. I have seen that interfere with client connections before. Your email is fully enabled so it should work. The settings are the same as your Android. Make sure that SSL is turned off and you are using port 587 for outgoing mail.
10 months ago
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Bob9550

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New I Phone 8 - Is the primary outgoing server name smtp.homestead.com? I can receive but not send. I have entered user name and password where optional.
2018-05-30T20:43:51+00:00
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Drew N, Community Manager

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Are you using port 587? No SSL? Also have you tried via Wifi and cell signals?
9 months ago
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Kelly4658

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I too just set up my email with outlook in windows 10. I can receive emails, but can't send. Windows 10 outlook doesn't give an option to change ports that I've found. I've entered smtp.homestead.com as outgoing server then I have an option to check 4 boxes which are outgoing server requires authentication (unchecked) use the same user name and password for sending email (checked), Require SSL for incoming (unchecked) and Require SSL for outgoing (unchecked). Help please.
2018-07-03T17:11:25+00:00
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Todd H, Social Media Specialist

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Is your SMTP authentication enabled and is your email address and password present where it requires a username and password?
Our email settings can be found here.
2018-07-03T17:16:04+00:00
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Kelly4658

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Fixed it. Thanks for the help. Found the settings in the link you provided.
2018-07-03T17:35:31+00:00
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Todd H, Social Media Specialist

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Awesome! Glad to hear it!

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