Can Not Update Site!!!! HELP!!!

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Our site www.crissyslist.com will not update.  Customers can not use the Buy It Now Button either.  We countine to try to update info on our site and it countuines to time out.  I have called, chatted and emailed.  Can someone get on this issue NOW!  This is costing us THOUSANDS of dollars!
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Cristine7832

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Posted 5 years ago

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themieleman, Champion

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Homestead is making changes in their platform. You are experiencing an interruption in service. We're all experiencing some problems. I'm hoping they'll complete this project soon.
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Cristine7832

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Soon is NOT Soon enough!  They could at least get things to work!  I'm LOSING Customers! 
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Leah3842

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I just went on our web site and it is beautiful, I see you have your email address listed, have you not gotten contacts that way?
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Cristine7832

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Hi, Thanks.  The problem is not the site being up.  The problem is it crashes though tout the day and more importantly, we can not update the items and customers can not purchase as the secure checkout crashes or will not load.  Homestead knows it, just won't fix it.  We have lost thousands and Homestead just wants to be a broken record saying someone is working on it, with no ETA, no phone number or email to contact the "Mystery" people working on it.  Company full of lies and none truths!
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Cristine7832

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ANY SPECIALIST CARE ENOUGH TO ANSWER ME!!!!!!!!????????????!!!!!!!!!!!!
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Drew N, Alum

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Hi Cristine7832,

We are working on it now, and have been and will continue to do so until we have finished. We are in the last few days or the most major work, but will be doing continuous maintenance and fine tuning through the end of the month.

Drew
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Cristine7832

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So I can't update my site nor sell any customers until.......The End of the Month?
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Cristine7832

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Working on it and have an ETA when it will be done are two different things.  I/We need a better idea of when our website will be working properly.
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Cristine7832

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I have been trying to update an item on our site for THREE Hours, and it should take 30 seconds and it's still won't take.  So what shall I do?  Tell the customer sorry, go buy elsewhere because I can't update our site or tell you when I can? 
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Cristine7832

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Still awaiting your official answer Drew, so that I can address my customers.  What shall we tell our customers?  Sorry?  Sucks to be you?  Sorry you lost thousands of dollars due to our lack of effort getting the sites to work properly? 
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Drew N, Alum

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It is not possible to provide you an ETA due to the nature of the work being done. Many factors can influence events as old servers are being removed and new servers brought online, and as the massive amount of data flows.
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Cristine7832

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Still waiting Drew.  Also, I'm sure Homestead will be available ALL WEEKEND Long as well correct?  All hands will be on deck to continue to correct this problem....RIGHT?   Someone or a team should be available by phone or email to update what we need updating as well.  I see no reason why Homestead will have a problem updating our individual sites as we see fit. We do pay for a service which you are NOT Providing so I think it is only fair and reasonable for any of us paying customers to call you with a list of updates that need to be done in a timely fashion.  Will you agree to have this taken care of for us?
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Cristine7832

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Shall I also be expecting a reimbursement of lost income from Homestead as well?
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Drew N, Alum

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Cristine7832,

The engineers and developers will be working through the weekend trying to finish the migration as quickly as possible. The technical support staff is not part of the teams working on the migration, and are available during normal technical support hours.
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Cristine7832

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Great, so could you please leave me and us a direct phone line to the "Engineers" so that we can call them to check on the progress and have them update our websites through the weekend.  That seems like a simple request as no one else cares enough to help, let us talk to the people that are actually are doing the work.  Perhaps THEY can give us an update.
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Cristine7832

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Drew, I have been waiting patiently for over 2hrs for a direct phone number and or email to the Engineers.  As you stated, they are working on it and NO ONE Else can help, advise or give an ETA.  Me, as well as others, are paying customers and have a right to have DIRECT answers.  Now, please provide a phone number and or an email address to which me as well as other may contact the people working on this so that we may get answers and an ETA.  I look forward to your response.
 
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Cristine7832

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Like a Broken Record.....Just keep saying it.  Why or whom are you protecting? Why won't you let anyone speak to the people working on the problem?  Will you be reimbursing me the $28,000 and counting in lost sales?  Your site that I pay caused my site to crash and not let customers purchase items and I lost that business.  And more to come as it still won't be working until.........WHO KNOWS!  So, when will I receive my check from you?
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Hugh

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I kept my shorts from being in a knot (and I suppose others have done the same) until tonight's ETA that was given to us.

It might help us understand -  If Homestead was to put up a live-feed with a few video-cams to show us (if) the Engineers are actually working.

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Leah3842

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I noticed a problem about a week or so ago when one of my web sites didn't come up in my regular search.  When I found out homestead had been acquired by a major company who was conducting a migration I decided to find a creative way to conduct business and found that my form and submit button didn't work so I went in and deleted it and put my email address in red and changed the wording to read "Please click on red link below."  I am getting inquiries via email and have had some phone calls.  People are sophisticated enough to know when something isn't right and they will contact you if you give them more than one way to do it. This is obviously too little too late now but Homestead did not do this, they are just the ones taking the flack. There isn't another company out there where you can design such amazing web sites in so little time and make effortless changes, my sites are okay now and site builder is back to normal so as more and more come online yours will suddenly be working again. It's going to be okay, you'll see.
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themieleman, Champion

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Homestead is making changes in their platform. You are experiencing an interruption in service. We're all experiencing some problems. I'm hoping they'll complete this project soon.
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Leah3842

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Mine are okay again, I am in Honolulu and report blue skies and smooth sailing.  Hang in there, yours will be working again soon!
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Ken9100

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Christine:  This is not new. It's been going on for weeks and maybe longer...no way to tell. I chatted with a "specialist" at Homestead and feel they are as much in the dark as we are. They can't do anything but say it will be fixed soon. This is not a cyber attack like Sony. Homestead did this to themselves at the beginning of the holiday season without warnings or updates to let subscribers know what was happening. I'm sure there are many small businesses who were wondering why online business was slow this year....we did...and we went back and look at the hundreds of customers who never got to our site or got beyond the first page. Worse is that we paid Facebook for those clicks that were worthless. Things happen and we all realize that but Homestead started this and kept going without warning anyone. That's unforgivable and is probably the basis for a class action with tens of thousands in the class. Why they are not doing damage control and contacting all of us and giving us a definite  completion date makes us wonder if there is something else going on here besides a migration. Got to wonder while we were all going through the slow imploding of our businesses, if Homestead had a Christmas party and gave out bonuses.
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Cristine7832

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I do not disagree.  This is definitely a class action case.  There is much more going on then migration. 

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Cristine7832

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If you also haven't noticed, they FLAT Out refuse to give us any info and said the tech support has nothing to do with the Migration.  I have asked reapaetly for the Engineers phone number or email and they ignore my request.  Seems VERY Fishy to me.  They are playing the run around game with PAYING Customers.
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Drew N, Alum

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I am sorry, but the engineers not available phone. If they have new information, I will post it here. I am sorry, but it is nothing more than a migration a new data center. We are very sorry foe the inconvenience and will restore your editor at the earliest possible time
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Leah3842

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Homestead did not do this, their parent company did. Homestead is just taking the flack. Mine is up and running again, it won't be long now.
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Hugh

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I kept my shorts from being in a knot (and I suppose others have done the same) until tonight's ETA that was given to us.

 

It might help us understand - If Homestead was to put up a live-feed with a few video-cams to show us (if) Engineers are actually working.
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Keith

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Hi Cristine7832
May I suggest you think of this situation like a tree full of leaves in the fall, a few leaves fall off, so you rush out and rake them up, the yard is now beautiful again, with no leaves in the yard until the wind blows, darn look at all them leaves again! :-( So you rush out and rake them up again, so on and so forth.

You might be thinking, what the heck does leaves have to do with Homestead?

I believe Homestead's upgrade has gone like the leaves on a tree does in the fall.
I am sure they decided to do a certain number of things, and when they did it, something else happened that they had to deal with and therefore they had more leaves to deal with! :-(

I know when I tell my customers in my computer repair business it will take 3-5 hours to do a format & upgrade and something during the upgrade goes totally wrong, it then drags on to 6, 8, 10 hours or more, it makes for a very uncomfortable situation for everyone involved, the client & the tech!
Puts me in the HOT seat and creates more problems for me, because other customers must then be rescheduled who had appointments already scheduled, so everyone gets bumped!
Did I want it to happen, hell no! So I am sure Homestead didn't want it to happen either, but it did, so they are dealing with it best they can but in the mean time Homestead has customers like me and you and others who then must be told something, So they have Drew, (who has a damn hard job) who is told certain things to tell us and he does. If he got technical, if he posted phone numbers he probably wouldn't be working for Homestead no more.
If he told you the  technical terms of what they are doing, most people wouldn't understand what he was saying, so I am sure he tries to keep it as simple as he can.

I am also sure that is why they can't say how long it will take to fix the problem!
There are so many variables involved, fix one thing something else goes wrong, fix that and something else goes wrong, and in the mean time DON'T loose anyone's information!!!! But to do that, sometimes you have to take other things off line, and in our case that would be Desktop SiteBuilder.   

Believe me, when I am on a job, I want it to get done ASAP and when it doesn't, it makes me look bad and I don't want that, and it puts me in a pressure cooker to fix the problem! People believe I am a computer expert, I guess I am in my own right, but to say I know everything, I wish I did, but it doesn't work that way.

I believe the Homestead techs are in that pressure cooker now!
Take that times however many clients Homestead have, like us, who don't have access to our websites to make changes, my head would want to explode! :-(
 
I believe they had a plan at first, to do this this and this and when they tried, something didn't work right and created this problem and that problem, then stopping them from full filling their first mission, so they are now dealing with it best they can and as fast as they can!
Do I work for Homestead NO, do I want to, NO I have enough problems with my own work. 
When you think you have it upgraded, something happens and it makes you start over again. What you thought was going to be a 2 week project has spun out of control to what it has become today, a waiting game while we all suffer through it.

I don't give out my cell phone number, because If I did, it would constantly ring when I would be on a job, and it would not be fair to my client to stop and answer that call. I believe that is why they won't give you access to a tech that is working on our problems.

I tell my customers all the time, don't reply of 1 backup device, have at least 2, that way if one fails you will have a backup!

Peace
Keith   
(Edited)
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Keith

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Hi Hugh

Who gave you the ETA?
I haven't seen a thing on here or received an e-mail about it.
 
Keith

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