Browser locks up and displays strange screen when launching Sitebuilder Plus

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We have received a few reports of site displaying a strange looking screen when trying to launch Sitebuilder Plus. If you see a screen similar to the image below, please let us know the name of the site and the date and time that the error occurred. Please make sure to include the time zone you are in.

Drew N, Alum

262,816 Points

Posted 3 years ago

3 years ago

Tami1292

20 Points

Kane Educational Seminars, www.NurseRefresher.com, 5:00pm ET Friday May 12th

3 years ago

Tami1292

20 Points

I cannot edit my site and really need to do this before the close of our business day within 45 minutes...when will this be resolved???

3 years ago

Valerie7522

232 Points

This reply was created from a merged topic originally titled SiteBuilder Plus problem.

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1595884/1690-1io1tcu_inlinejpg1494616705

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1595884/1690-1io1tcu_inlinejpg1494616705

When I go to Edit I get this page (above) instead of the Editor I always get. I can't get out of that and cannot edit my existing site today, I did edit it yesterday (one page which I do weekly). When going to my live site I am getting Templates rather than the pages I designed from scratch. What is going on? I see I am not the only one with this issue.

3 years ago

Petiteminipigs8971

110 Points

www.petiteminipigs.com pacific time zone it is 3:28pm now. Got the same message 3 times yesterday and now today. Using firefox. Tried to open both my websites in Internet explorer and both sites are completely empty

3 years ago

Jon8082

312 Points

I am also getting this screen on usarementoring.com

3 years ago

Eileen2258

426 Points

I am getting the same screen
dralexnd.com
Pacific time zone
Using chrome

(Edited)

3 years ago

leisuretimepark26363

60 Points

same screen here
Leisuretimepark.net
Central time zone
using chrome

3 years ago

Drew N, Alum

262,816 Points

Is anyone still seeing this error? Please let us know.

2017-05-16T00:22:55+00:00

Rebecca1996

612 Points

Just commented. Yes I am getting that screen

3 years ago

Chris6365

124 Points

I can't get the sitebuilder to load during the past 18 hours or so and I have tried different computers. At first, from the one internet connection, one computer would load it and the other wouldn't. In the past four hours, I haven't been able to update my website. Any solutions, please?

2017-05-16T18:20:56+00:00

remezim3528

90 Points

I have the same problem. It makes the text so tiny I can't see it and scrambles the items on the page. The published version looks fine.

3 years ago

Rebecca1996

612 Points

I am getting that screen as well LT Frog Blogs. www.bbfrog.homestead.com 7:19pm Texas Time

3 years ago

Ann Arbor3668

176 Points

I am seeing this screen. Please help!
annarborthriftshop.org
5/5/17
9 pm Eastern time zone

3 years ago

Terry1759

152 Points

I'm getting the same screen www.tdaviary.com

3 years ago

Brian4612

172 Points

I chatted earlier and now that screen is gone but all my pages on my site are all messed up! - http://graybillimagesmodeling.homestead.com/index.html

3 years ago

coach1069

312 Points

I am getting the same screen.5/16/17 10:31 AM EST www.kibouvision.net

3 years ago

Sheilla8233

82 Points

I'm getting the same screen and it won't let me back out of it I have to completely close my browser and everything looks normal till I click on "edit site", Tuesday May16, 2017 at 7:47am pacific standard time zone.

3 years ago

Brian4612, Champion

32,264 Points

Guys and Girls... there does seem to be an ongoing issue in the forum on this topic lately, now this may help or not but most have had success using a different browser. I use Firefox, which appears OK but a lot have had results using IE? worth a try

2017-05-16T16:38:39+00:00

Valerie7522

232 Points

I've been using Google Chrome and never had an issue, until now.

2017-05-16T16:56:28+00:00

coach1069

312 Points

Same here...I used Chrome Sunday and everything was fine. However, it all changed last night and today.

2017-05-16T17:03:17+00:00

Brian4612, Champion

32,264 Points

Have you tried another browser? I am not a tech and have no idea just what's going wrong but its been happening for a week plus and as I mentioned, a lot of builders have found they can access their websites with IE etc. Obviously if you can, than at least you can press on. But its a workaround, not a fix, as it should work across all browsers. Good Luck, Drew one of the tech guys will be along soon I am sure and may have some further advice.

2017-05-16T20:16:43+00:00

Drew N, Alum

262,816 Points

Valerie and Coach, are you both seeing a page similar to the image at the top? If so, please post the site, browser, and date/time you received the page. Then, as Brian suggests, try a different browser. We are continuing to investigate, but that might help you right now.