Billing - Annual query from bank

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Hi,

Every year when I pay my annual fees, my bank places a temporary hold on the payment whilst they run security checks to ensure that it is a valid payment. They do this because I am in the UK and it is a payment to a US company. I am glad that their security is so high, but I always receive an email from Homestead saying that they were unable to take payment and that access to my websites will be compromised etc. etc.

As soon as I phone my bank and verify the payment, they release it, but I wondered whether there was any way that a note could be made on my account that this always happens and it is not because my payment method needs updating.

I spoke to my bank today and they said that because it is an automated system, they are unable to tweak the system to release this payment immediately, but they did give me a direct number to call to confirm its validity.

Many thanks as always!!
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Jan0049

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Posted 6 years ago

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Mike F., Alum

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Hello Jan0049,

This occasionally happens because all of the systems (the banks & our billing system) are all automated. You don't need to be concerned if your account goes a few days past due while waiting for the bank to release the funds. Our system will automatically send out those emails, but nothing would get shut down or turned off unless the account goes a full 30 days past due. This give people time to get things squared away at their banks, or change credit cards etc.

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Thanks!

Mike
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Jan0049

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Hi Mike,

Thanks so much for your reply. This is really helpful!

Jan :-)

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