Billing Info Not Updating

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I know that staffing is probably adapting to the current situation but I needed to get an answer to a question. The credit card info for this account needed updating, which I did do.  It says to allow 24 hours for it to update but I'm still getting a screen when I log on telling me I need to update the credit card info.  Is there a way to check and see when this will be updated and I'll stop getting this warning screen?  Thanks for any help you can give me on this.
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Other Rose

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Posted 2 months ago

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themieleman, Champion

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BILLING AND PAYMENTS NOT ALLOWING NEW CREDIT CARD DETAIL:
If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.
1. Bank does not allow $1 or $0 transactions
2. Bank does not allow online payments
3. Bank does not allow payments for online services
4. Bank has charge for Homestead Technologies listed as “possibly fraudulent”
5. Bank does not allow charges in US Currency
6. Zip code connected to the card is incorrect. Use the credit card billing address zip code.
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
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Other Rose

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I called Support.  The info was there but had not updated.  One of the Reps activated the new info and billed this months charges.
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Michelle C, Employee

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Hello,

I do see you reached a support agent to get assistance with updating the card and setting the account to active, everything looks good. 
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Other Rose

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I'm now getting that 'you need to update your credit card' screen again.  As I said earlier, I took care of this over the phone with a support agent but it's back again.  Can you check to see if something is amiss?
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Michelle C, Employee

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It shows it went into pre bill failure, it may have not been able to collect from the card. I will set the account back to active and it will attempt to bill tonight. 
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Other Rose

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Thank you for doing this. I will check again tomorrow.
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Michelle C, Employee

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Of course, no problem. 

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