Bigcommerce Broken Search - Irrelevant Results - Need a quick fix to the way homestead search functions

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With my transition into Bigcommerce I noticed its going to be very hard for my customers to find products the way they do now on my homestead site due to the way Bigcommerce search functions. They use search Algorithm like google using AND, OR, & NOT. Homestead uses just AND which is the best way to actually find what someones looking for (which is best for eccomerce type websites. In Bigcommerce if you type ..allis chalmers d14 side panel... it will bring everything up that matches each individual word meaning a few thousand results which most are irrelavent to what were searching for. But there should only be less than ten results. We need to be able to switch our search function to this if we want to. We are going to lose alot of customers due to not being able to find what there actually looking for. And also would be nice to have the option for customers to filter there results.
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Jill1739

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Posted 5 years ago

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Mike F., Alum

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Thanks for the suggestion. Unfortunately there is no way to change the search Algorithm. If we get enough request to change this, perhaps Bigcommerce will consider changing it.

Mike
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Shirley2670

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SO in other words, instead of optimizing your code, you will wait until the problem has grown so large that the normally silent majority is already looking elsewhere for services before you change yours? Smart management! 
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Drew N, Community Manager

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Not really.  Our Storefront has always been a partner company.  It isn't our code, so we can't change it.  I have found that if you do a good job of adding the key search words to each product that the search works pretty well.

If it isn't to your satisfaction, then there is a 3rd party add-on to Bigcommerce mentioned below.  Having an open API allows anyone to write add-ons to Bigcommerce.  This is an advantage over the old Prostores platform that was completely locked down.
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Jill1739

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If someone would like a cheap solution for a way better search function

"I definitely have a solution for you. Kenny Powers, a BC partner, developed a jim-dandy search enhancement. I have about 7000 products, and I had him put it in my store - it's everything I could have wanted. He's taken on a job that's taking all his time, but he's allowing me to market it for him. No monthly fees, just a one-time charge of $70. It is so worth it! Take a look at my store at http://stores.djstractorparts.com or http://www.TinyBearWildBirdStore.com and pound on the search. You'll quickly see what I mean.

Here are the benefits of using this enhanced search:

It performs Boolean AND rather than OR search. Why should you care?

For example, a potential customer searches for: seed feeder.

The Problem
Your store would try to find any product that contains the words seed OR feeder. The customer simply wants to find seed feeders but your store search would return seed feeders, bird seed, seed containers, in addition to any product that has the word feeder in it. Often this can return far too many results which can confuse your customer and cause you to lose a potential sale.

The Solution
Kenny's enhancement will ensure that your store search only finds products that contain both seed AND feeder within the product. These are highly relevant results, and far more likely to result in a sale.

It searches for whole words or whole words and partial words, depending on your Control Panel setting Search Type: "Full Text search" or "Both Full Text and Like search".

If you want a customer searching for feed to find feeders as well, set the Search Type to "Both Full Text and Like search". If you don't, set it to "Full Text search". It's as easy as that.

It searches singular and plural form of words.

Searching for feeder or searching for feeders would normally return very different results. Now either keyword will return the same results. You don't have to worry anymore about whether your customer enters the singular or plural form of a keyword. They're going to find what they're looking for.

Page Back returns to the original position in a search results page.

If you've ever gotten several pages of search results and just wanted to look at some of the products, you've experienced the frustration of being most of the way down the page, clicking the product, then paging back, only to end up at the top of your search results page. Now you have to scroll down to where you were, assuming you can remember where you were and can find it. No more! Page back goes back to where you left off, as it always should have.

This enhanced search is the best $70 I've spent in a long time! Finally my customers can find what they're looking for and I can sell more product.

If you're ready to unleash your store's search engine power, let me know and I'll add the scripts to your store. You don't have to pay a dime until you're completely satisfied with how it works. The fee is extremely affordable and you have nothing to lose."

Contact Charlie Noah at cwnoah@comcast.net and tell him Shawn C. from DJS Tractor Parts sent you...
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Drew N, Community Manager

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Thanks for sharing. That does sound great! Another advantage of Bigcommerce is that they encourage application development such as this.

Drew
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