BC Template Update Available

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Several questions regarding Templates -
  1. Currently I noticed an 'update to new version' available in control panel and wondered if anyone knew what the 'update' relates to? (Homewares-brown)  I could not find any info about it - concerned about updating in case 'reverting' doesn't work  :)
  2. I see all the new 'themes' available and not quite sure what they mean - Style Editor vs Responsive?
  3. Since about end of March there has been a drastic change in Mobile Orders  (based on icon showing in Order Panel) Mobile Phone now non-existent and iPad/Android down considerably. Google Analytic shows mobile traffic down 75%.
  4. On May 10, someone abandoned an Order after 3 attempts (which I might conclude they wanted to place the order rather than not liking the terms and actually abandoning.
At the early stages of website transfer (Jan-March) we registered a good balance of mobile activity without issue. I use a tracking code for website tracking and in that profile it also showed all traffic back then. It is no longer showing and they (the other company) is telling me I need to install on the mobile template.

In Jan/Feb? when we had access to BC directly, there was a change the tech said 'created an unexpected consequence' and he was kind enough to go into the mobile template and make a minor change (on order e-mail). Activity and Statistics/Web Monitoring continued to register after this - but no longer.

Confused as to why all the mobile stats have changed so drastically.

Appreciate your insight.
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S

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Posted 6 years ago

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Mike F., Alum

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Hi Sally, We'll be happy to check with Bigcommerce to see if they have any release notes with the specific changes. Is there anything in particular you are looking or hoping for?   Drew created this post which shows more about the Style Editor? For the most part it just makes changing fonts, colors etc a little easier.    As far as the mobile traffic being down, there could be quite a few reasons for this. What time frame are you comparing (from Prostores to Bigcommerce)?  Or are you referring to something more recent? 

Mike

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S

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Hello Mike -

We transferred to BC on Dec 30/31. Everything referenced here is within BC live store time frame.

Thank you for the link on 'Style Editor' - that was helpful (apparently not currently supported in my theme).

What are the 'Responsive' templates (is there a post on that also)?

Thanks!
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Mike F., Alum

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There is not a post for the Responsive templates but Responsive templates are designed to be more flexible regardless of the users screen size and resolution. For example if you resize your window when viewing a responsive template the content/elements self-adjust to fit the screen size. This is generally considered a more desirable format especially given the wide variety of monitors and other devices that a site could be viewed on. 

Mike
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S

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Thank you for that explanation - sadly my 'old template' brand new website must have been 'responsive' enough since we had received many mobile user orders until an 'update' took place.
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Mike F., Alum

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Hi Sally,   I just got a message back regarding the template/theme updates.  I was informed that Bigcommerce does not keep, or provide any release notes on the older templates such as 'Homewares-brown".  But going forward they are putting update notes on this page: https://support.bigcommerce.com/questions/1813/Theme+Release+Notes+   If you want to keep an eye on the new releases, you may want to bookmark this page.

Mike





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S

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Additional note on your comment "Obviously there will be changes that some people find undesirable."

Homestead and BC cannot possibly think it is desirable to have BC Social Buttons/Links on our sites (which people just assume are our links)?

So here is another question - I went in to download those mobile templates only to see "revert last update'"....and the question remains 'what was the update and when? Do I 'revert' and what am I reverting?
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Drew N, Alum

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Hi Sally,

The social buttons have BC's social sites on there as a default, but you may update the links to your own and choose which networks to display.  BC simply displays there own to demonstrate the functionality.

I am looking more into this, but as noted before, since not all the templates have release notes, I am not able tell you what changed in the the template or what you would then be reverting to.

I am trying to find out if future changes to templates will be documented or if that will be for newer templates only.

Thanks

Drew
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Drew N, Alum

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Hi again Sally,

Bigcommerce has advised me that while switching to a new template will overwrite customizations, applying theme updates and reverting theme updates will not.

As a rule, my strongest recommendation is to backup your data prior to applying any theme changes at all.

Thanks

Drew
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S

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Hey Drew -

Thanks for the updates (and link to backup data info - great reminder to put that on a schedule).

:) ...very diplomatic on the social buttons; not buying into the fact they were 'live' (who knows for how long - in all honesty, that was pretty sleazy).

I did get the mobile templates downloaded, updated and uploaded - that was quite a learning experience since I haven't worked with that process and was actually quite simple once understood....oh, everything is still working,,,that's a good thing...lol

Have a great weekend,
Sally
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Drew N, Alum

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Hi Sally.  I am happy to hear it.

You have a good weekend too!

Drew

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