As of today, I can no longer send or receive emails through my domain

  • 0
  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive conversation.

As of today, when I try to log in to my domain email through Roundcube Webmail, I keep getting the following error: "Invalid request! No data was saved."  I tried checking my mail on my phone, but it, too, is unable to log on.  The password has not been changed.

I got an email a few weeks ago that my domain was about to expire and the renew it, but it never said HOW to renew it.  Could that be the problem?  If so, how do I fix it?  I checked my account, and I've been paying $2 per month for my domain; I thought that took care of it as long as I kept paying it???

Help!  This is for my small business, I desperately need email access right away.  Thank you!
Photo of Todd2705

Todd2705

  • 92 Points 75 badge 2x thumb

Posted 3 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,722 Points 10k badge 2x thumb
Hello

There are two things to discuss here.

One: I can see that your email was found to be sending excessive amounts of spam, and was flagged by our system. You just need to change your password

Two: I recommend changing your email on file to one that isn't hosted through Homestead, because we did send an email out about this, but you were unable to receive it because the email we have to contact you is the one that was suspended. This is the email content:

We discovered that your email address was sending email that was flagged as having suspicious or SPAM like content. This may mean that your email credentials have been compromised. To secure the email account, we've reset the mailbox password. We advised you change your email password through your Homestead account. We also advise changing the password to all other email accounts that shared the same password or have a weak password. 

If these emails were sent out intentionally, we suggest using a service such as Constant Contact for bulk mailing. This service will ensure that you are effectively reaching your intended recipients while following the guidelines set out by the Federal Trade Commission in the CAN-SPAM Act.

We apologize for the inconvenience. For more information, please review the guidelines set out by the CAN-SPAM Act at https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

Thank you for your cooperation
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,722 Points 10k badge 2x thumb
Here is an article from our community with instructions for resetting your email password:

https://community.homestead.com/homestead/topics/how_to_i_reset_my_email_password

This conversation is no longer open for comments or replies.