Any way to recover email account tied to a deleted domain?

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I recently deleted a domain, and was wondering if there is any way the email tied to it can be recovered? Please any assistance is greatly appreciated!

John7823

100 Points

Posted 2 years ago

2 years ago

Drew N, Community Manager

260,764 Points

When a domain is deleted so are the mailboxes. We could still have a back up that can be restored, but there is a $50.00 fee. We would need to restore the domain to the account and recreate the mailbox, then we can restore it.How long ago was it deleted? and what is the domain name and email address?

(Edited)

2017-04-28T01:47:16+00:00

John7823

100 Points

yes please I'm ok with the fee and as soon as possible. it was just deleted a day ago, domain name is www.auguam.com and email is fmartinez@auguam.com and there is another that was also deleted tied to the domain, krabago@auguam.com

please let me know what else I can do to help this process
Thank you again.

2017-04-28T16:56:21+00:00

Drew N, Community Manager

260,764 Points

I have restored the domain and requested a restore of the 2 email addresses. You will need to update the email passwords to log in. Normally a restore takes up to 48 hours, but new messages should be in there at anytime. I will let you know if they get it done today, but we are closed on the weekends, so you may just need to take a look over the weekend to see the message. You can keep in contact with us here if you see any issues.

2017-05-01T01:05:25+00:00

John7823

100 Points

hello,

thank you for recovering the email accounts. Now as far as old information on it, such as old emails and old contact addresses, is there a option to restore those aswell? such as a option or link to do that?

2017-05-01T17:41:45+00:00

Drew N, Community Manager

260,764 Points

Both boxes were restored to April 26th. There appears not to have been anything but trash in one of them. When did you see the mailboxes with messages in them?

2017-05-02T02:44:54+00:00

John7823

100 Points

Thank you,

Just had one complication, and im not sure if its because of the recovery process, but we are able to send emails out from the recovered accounts, but we aren't getting any incoming mail. I have use the settings given in your site to setup on the outlook client, and the test were successful. So im not sure what else to do. I also checked on the web client email system (roundcube) and it is also not receiving any emails.