Amazon Tax STILL Not Importing to Bigcommerce

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I never heard back from Homestead regarding the ongoing problem of tax on orders not importing from Amazon into Bigcommerce. I see that my original conversation has been "archived and no longer visible to the Homestead community." The problem still exists. I have yet another order without the full amount of tax included in our Bigcommerce back office. This makes probably the 6th order like this and the problem is going on 6 months or more. When can I expect this to be fixed?? 
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Linda9586

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Posted 1 month ago

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Drew N, Community Manager

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What is the new order number? We are waiting for Bigcommerce to finish their investigation into this. I do apologize for the delay. If you can give me the latest order I will pass it on to them for further analysis.
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Linda9586

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It's 3369, and I just got another one this morning 3446. Once again, the shipping tax comes through, but the product tax does not (even though it is correct in Amazon).
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Elyzabeth , Official Rep

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I will pass that information on to BigCommerce for them to continue their investigation
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Elyzabeth , Official Rep

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Hello Linda

Could you please provide me with screenshots of your Amazon tax settings to troubleshoot further?

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Linda9586

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I don't have screenshots. The tax is properly calculated in Amazon, and it shows up correctly within our Amazon account. The trouble is that it doesn't show up in Bigcommerce.
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Elyzabeth , Official Rep

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They are asking that you please take screenshots of your tax settings within your Amazon account help to assist troubleshooting.


Also, about what percentage of Amazon orders experience the issue?
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Linda9586

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Every Kentucky order from Amazon has this same problem. We are located in Kentucky, and we are required to charge tax on goods and services too. 
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Linda9586

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Elyzabeth , Official Rep

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OK thank you, I will pass that information on to them.

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