Amazon Tax Importation PROBLEM

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  • Updated 3 days ago
Is there a phone number for customer service? This problem has been ongoing for almost a year. I have not had any follow up from either Homestead or Bigcommerce and nothing has changed...for a year.
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Linda9586

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  • at my wits end

Posted 4 days ago

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Les6064

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Hi Linda:

The number to reach Homestead support is 800 -710 -1998.
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Raechel9205

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I've seen a couple of your posts on here. Why don't you switch your account from Homestead to BigCommerce so they have to deal with you directly? 
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Linda9586

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Thank you Les6064. I'm curious Raechel9205, do you work for Homestead?
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Raechel9205

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No, I just use to have a Bigcommerce account through homestead, that I switched directly through Bigcommerce because it is easier to get support. Homestead does their best but sometimes it is not good enough. 
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Linda9586

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We have been with Homestead for around 8 years. I have been happy with their service until this problem. We may very well switch, because this has been a recurring problem with no solution. Are you happy you left Homestead?
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Raechel9205

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I am happy I switched my store directly to the source, other than that, I'm still with Homestead for my domain and a website and I am happy with this set up. They do have great support with their products. But with bigcommerce, they are limited and I don't like limited.