Amazon Tax Bigcommerce

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Orders that are imported from Amazon do not have the appropriate tax calculated. This is the fourth time this has happened. I need to get this fixed NOW.

The order numbers are 3351 and 3354. Tax should be applied to both product and shipping. It is only applied to shipping in these orders. Amazon shows the correct tax has been charged (both product and shipping).

Also, I have an order from ebay that did not import to Bigcommerce. 
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Linda9586

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Posted 2 months ago

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Drew N, Community Manager

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I am having them look into it. On those 2 orders the state information is not being transmitted back to Bigcommerce for the product tax.
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Linda9586

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We only use the built in tax options. These two orders were shipped to KY (where we are located), so they are subject to tax. Amazon properly taxed the orders, it just shows up wrong in our Bigcommerce back office. Orders that are placed directly from our Bigcommerce store are taxed correctly and always show up right. It's only a problem when someone orders from Amazon. 

The other order you mentioned (placed on Amazon) was from a customer in Washington state. Amazon charged tax because WA requires tax on online sales, even if the business is not located there. Amazon reports those taxes. 
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Linda9586

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Any updates?
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Linda9586

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Also, we are experiencing a significant lag between when Ebay orders are placed, and when they show up in our Bigcommerce account. One order took 2 days after it was placed to show in our order log.
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Drew N, Community Manager

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I am checking in with them again to see where there on on this issue. I am sorry for the delay.
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Linda9586

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Ok. I have another order this morning from KY- same problem (tax incorrect in BC, correct on Amazon). Also, two more eBay orders not showing in BC.

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