Again - STMP 421 Error Occurred - receiving message when trying to send an email

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  • Updated 4 months ago
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2 weeks ago, I reported the problem and it is occurring again. Elizabeth was helpful, but problem still is not resolved.
I'm using the Roundcube email and Google Chrome.  There is no pattern to when this message occurs - sometimes with an attachment, sometimes without, sometimes with multiple emails, other times randomly selected messages.  

When accessing email via laptop, seem to get the following message quite frequently:
"STMP 421 Error Occured.  Unexpected failure, please try again later."
I wait a few seconds and the message goes away and I'm able to send without issue.  I have been made aware there messages haven't been received.  This has been happening for about the past month.  Any insight would be greatly appreciated! 


 



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A Stress-Less1705

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Posted 4 months ago

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Elyzabeth , Official Rep

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Hello,

Can you provide us the complete header information of the sent email which is not delivered, so we can look into this issue further?
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A Stress-Less1705

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Different email and the error occurred while using Roundcube via Safari on my iphone.
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Todd H, Social Media Specialist

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Thank you for the screenshot. I have attached this to the ticket, and I have escalated priority to the ticket. I will provide an update here when I receive one.
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A Stress-Less1705

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Hi Todd - any update?  The error still continues.  Thanks!
Leann
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Todd H, Social Media Specialist

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Hi Leann, actually we do have an update to provide as of this morning. The ticket raised had to be escalated and additional monitoring may have been implemented. However, we do need your help with trying to get a full resolution. The next time this error happens whether it is with your phone or RoundCube again, can you please comment here the time and date and who you are trying to send to?

Thank you and we look forward to hearing back.
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A Stress-Less1705

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thank you.  6/4/19 8:26pm  maggie.tinder@yahoo.com.  Two messages sent.  First one without the error.
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Elyzabeth , Official Rep

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Ok thank you. I will add this information to the ticket. Can you please try to reset your email password and let me know if you get the error again after you do that?
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A Stress-Less1705

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How do I change the password for email?  email address/password used to access Homestead are different from roundcube email .  Thanks
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A Stress-Less1705

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Password reset.  Will notify if further errors.  Thank you!
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A Stress-Less1705

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Password reset.  email at 9:15pm EST to actionauctioneers@yahoo.com.  No attachments.  Error message received.
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Elyzabeth , Official Rep

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OK I will get that reported, thank you.

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