Adwords not accepting my site

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I've been trying get a Google adwords ad started for my new BC store. Each time I get a message back that the site does not meet their compliance requirements. Sometimes I get a message saying that the ad wasn't right but mostly it places blame on the website. It also says suspended. When I try to contact them to find out more that doesn't go through because they don't accept the URL ofmy store as valid. Can you help?
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Rosemary1036

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Posted 5 years ago

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Drew N, Alum

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Can you post the exact error(s) you receive? There are many reasons you can get the compliance error. You can read the requirements at the link below. What URL are you receiving the error(s) for?

https://support.google.com/adwordspolicy/answer/6008942?hl=en
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Rosemary1036

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Right now it says ad disapproved, Reason Site not working. Sometimes it says disapproved, site not in compliance. I have written and rewritten the ad. My only guess is that they don't like the repetitive use of the main product words but that is all I can do. The product name and the URL are the same divawalletframes.com It also sometimes says suspended. I have gone through the "let us help you" thing many times ticking all the boxes they say to tick. It says I did it right. I resubmit and bam here we go again.
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Drew N, Alum

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It could be repetition, but the errors are not very specific. I would suggest you contact Google and ask them specifically what is wrong. From this I really can't tell if the problem is with the setup of the store or the ad.
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Rosemary1036

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I tried to go through them. I filled out the form. It wouldn't go through. The thing is that every time I try something the reason changes with the person disapproving it. Annoying to say the least.
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Drew N, Alum

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I understand. With Adwords, don't they have a phone number you can call. Most of the errors you seem to see are content related, but I have no way of knowing precisely why they are being rejected. I know many people use Adwords with BC stores, so it isn't a fundamental problem with the store.
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Rosemary1036

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If there is a phone number I can't find it. Some of the rejections said that any ads attempted coming for my URL will be rejected because the site is out if compliance.
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Drew N, Alum

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Compliance can be many things including content and redirecting to another site. I found a phone number on Google's help section, 1-866-246-6453
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Rosemary1036

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I phone them this morning. The man that answered confirmed that my site was functioning ( some of the messages I got said it wasn't), the ad was fine and the webite content was fine. He said that the BC site was probably down when Google tried it and marked all ads from me as disapproved due to that. He said he would escalate my review and That I would hear back from him today with the good news. Its 7:26 pm so I'm thinking he misspoke. Maybe tomorrow.
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Rosemary1036

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Rosemary1036

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Thanks for the number. I just got this a short time ago.
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Drew N, Alum

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Is the last image what you see when you click on Site Policy, under reasons?
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Rosemary1036

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Can you see something wrong with my website?
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Drew N, Alum

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I don't see anything off the bat. I will continue to try to analyze it.
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Rosemary1036

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Thank you. No doubt I did something wrong somewhere.
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Drew N, Alum

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You're welcome. Let us know if you are able to get info from Google.
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Rosemary1036

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I'll call them Monday.

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