Action Needed - Changes to your DNS | Homestead Customer Community

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You may or may not have recently received an email with the subject, Action Needed - Changes to your DNS. Here is what it means:

If your domain is pointing to a website at Homestead using. A and CNAME records, then you will need to make a DNS change. Please create a private conversation and we will provide you the necessary records. For security reasons I can not post them publicly.

If you point to Homestead using our nameservers, then you will not need to take any action.

Drew N, Community Manager

262,450 Points

Posted 4 years ago

4 years ago

Larry7044

344 Points

I have already checked my DNS settings associated with woolcom.net and they are correct. As far as woolcom.com goes, I no longer use this domain.

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2015-01-09T03:13:59+00:00

William1899

1,644 Points

deb1587 How are your forms now, I am still wondering if it is a problem for me, we have had massive losses here...still my form totals are way down...

2015-02-04T18:08:59+00:00

ArtValue

82 Points

MY WEBSITE HAS BEEN DOWN FOR SEVERAL WEEKS!!!! I have been traveling, and lost a ton of prospective business. This is crazy! A company that "HOSTS" many company websites, cannot just send an alert message, and then drop all of the websites! The "alert" went out two days before Christmas, which they cannot show was actually ever sent to us.

2015-02-04T19:30:45+00:00

William S

18,878 Points

ArtValue,

Are you still having issues loading your site? I was able to pull it up with both adelaidefineart.com and .net

2015-03-27T15:02:36+00:00

Mike8865

62 Points

Your attempt at giving instructions is ridiculous. If your going to make changes, give your customers concise information. The only way I could get email back was to disregard everything you suggested and wing it.

2015-03-28T10:57:33+00:00

Drew N, Community Manager

262,450 Points

Mike8865,

We are sorry if you had an issue, but I am not sure what it was. It does not appear that you were required to change the DNS. If you were, you would have received an email at the beginning of the year.. These changes are specific to a subset of customers and can't be "winged" If you required this change then you would need specific new records that we are unable to post publicly. This is why the topic asks you to create a private conversation, so we can provide you with your records.

I'm guessing you had a different issue and I'm glad you got it fixed. Next time you have an issue, feel free to post a question here.

4 years ago

Larry7044

344 Points

I have been keeping quite since you helped me with getting the correct index page showing in Plus and I know you have been busy with other customers. I was just wondering what are some of the new features becoming available with all of the changes being made?

2014-12-26T19:54:13+00:00

Drew N, Community Manager

262,450 Points

Unfortunately Larry7044,

All of this was a back end change to go from an outdated set of servers to a much more modern one. You won't see much out of this change directly, except for some additional speed. The new center will also be more secure and less vulnerable to DDoS attacks. It does, however, give us a modern platform from which we can improve all products and services in the future.

Drew

2014-12-30T15:44:42+00:00

Larry7044

344 Points

Until this week my main site woolcom.net has been working OK. But over the last few days it is slow to load. You get part of it fairly quick and then it takes 10-15 seconds for the rest of it to load. Any idea how much longer until this can be resolved? I have many customers using this site for their home page and I'm getting calls from them about this.

4 years ago

Larry7044

344 Points

Thanks, I have noticed an increase in speed since the 23rd and also have my Desk Top Site Builder working again. I was hoping that we could get some new templates at some future date.

4 years ago

Charlene5899

110 Points

HELP!!!!! My website is not working and I have no idea why. It is not a billing issue and I only found out from Google Adwords that the link in my ads is not working and may close down my account. This is my only business and income and I have no idea what this DNS thing is. I need some help!!

2014-12-28T21:50:58+00:00

Drew N, Community Manager

262,450 Points

This is a different issue

Please reference the new conversation here: I can't see my website

4 years ago

James8245

180 Points

My website is down: atlanticuniv.edu. Please help.

2014-12-29T14:50:26+00:00

Drew N, Community Manager

262,450 Points

James8245,

In the top post there is a link to create a private conversation. Please do so and I will assist you.

Thanks

Drew

2014-12-29T15:10:39+00:00

James8245

180 Points

ok. Just did it!

2014-12-31T05:14:13+00:00

Deb1587

224 Points

How do I create a private conversation to get my issue resolved of the submit button not working? I have searched for the link in the "top post" and cannot locate it.

2014-12-31T18:38:01+00:00

Drew N, Community Manager

262,450 Points

https://community.homestead.com/homestead/topics/how-do-i-create-a-private-conversation

4 years ago

Snail's0510

160 Points

I haven't changed anything yet. Is this why asnailspace.net is now no longer accessible without a www?

2014-12-29T20:05:52+00:00

Drew N, Community Manager

262,450 Points

Hi Snail's0510,

Please create a private topic and I can provide your new records. There is a link on how in the top post in this topic

Drew

2014-12-29T20:10:47+00:00

Stepheon7231

140 Points

My website isn't showing up. What is going on. I'm calling Homestead and no answer. This is not good.

2014-12-29T21:28:15+00:00

Drew N, Community Manager

262,450 Points

Please create a private topic. I linked to the instructions above.

Drew

4 years ago

James0536

912 Points

What is Homestead's new IP Address? I was just in chat and got it, but the box disappeared and I lost it!! Don't want to go back through chat, I was there forever

4 years ago

Snail's0510

160 Points

This reply was created from a merged topic originally titled Why is my site not working?.

I did not receive an email about updating DNS contact info, and my interface in the domains tab does not have the "Edit Contact Info" link. Please advise.

Note: This conversation was created from a reply on: Extremely important domain information.

4 years ago

Harlenbayha3376

60 Points

I point my DNS over to wordpress, and I don't use homestead's service for much other than occasionally hosting some files, but not right now. I assume I don't need to do anything. Is that correct?

2014-12-31T18:36:29+00:00

Drew N, Community Manager

262,450 Points

Harlenbayha3376,

That is correct.

4 years ago

Kim6179

210 Points

This reply was created from a merged topic originally titled why do I have to put www in front of website now?.

I'm no longer able to bring up my website world-scales.com now without putting www. in front of it. Can this be fixed???

4 years ago

Stefanie5786

172 Points

I have a website down and need the new A and CNAME information ASAP!!

2015-01-04T16:34:33+00:00

Drew N, Community Manager

262,450 Points

Stefanie5786,

Can you please create a private conversation as linked in the original post. Also tell us which domain is the problem.

Thanks

Drew

4 years ago

Kennen9632

110 Points

This reply was created from a merged topic originally titled Website down for over 2 weeks! No response from Homestead. What is the problem? W....

Entire website: www.nollmedia.com has been inaccessible for over 2 weeks