Account cancellation problems

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  • Problem
  • Updated 1 month ago
  • Acknowledged
Archived and Closed

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I cancelled this account but further payment taken. Tried again and asked to call international number. What’s going on?
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John4669

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Posted 1 month ago

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Elyzabeth , Official Rep

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Hello,

Unfortunately, I don't see that this account was requested to be cancelled at any point. Deleting the content on your site doesn't cancel the account, but since I can see that you deleted your site and domain before payment was taken, I will refund the most recent charge and close the account for you.
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Philippe0099

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I have been trying to cancel my account - I did so online but it says I need to call - but when I call it says we are closed.
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Elyzabeth , Official Rep

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Hello,

I can see that you have transferred your domain, so I was able to close our your account.

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