A password protect page on my site periodically becomes unavailable.

Drew N, Community Manager

261,084 Points

I am not sure what you mean by disappeared. The page is there and the password prompt does come up. What is happening when things aren't working?

130 Points

Oh sorry. It is still there, but "Page Not Available" message comes up instead of the page when users try to open it.

130 Points

I fixed it (they way I described above) this morning, so working right now.

2016-11-09T19:20:07+00:00

Drew N, Community Manager

261,082 Points

Ok. Let me look into it. I am not sure what could cause that off the top of my head.

2016-11-09T19:32:32+00:00

130 Points

I can post here the next time it does it, in about a month, likely. Is there anything that triggers a required password update? I have not had this problem on other protected pages, just this one.
Thanks!

2016-11-09T20:38:45+00:00

Drew N, Community Manager

261,082 Points

Perfect. I'll keep looking around though

400 Points

I have this same problem. Customers click our link (either by email or on our website) and are told that the page doesn't exist. Drew tried to help me, but at the time I was unable to recreate the problem. Drew wanted specifics. Our original conversation was closed and archived so I'm jumping on here. I now have screen shots of what it is supposed to be and what happens when it goes offline. My solution is to go into the page in SiteBuilder, adjust one item, save and publish, and it is fine. However now I'm having to check it often, trying to do it daily, to resolve the problem before a Customer calls to complain. I need this solved because we are looking to create another password protected page. Your help is appreciated.
Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1513017/RackMultipart20161121-10155-7wm2pi-Page_not_found_inlinejpg1479750671

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1513017/RackMultipart20161121-10155-7wm2pi-Page_not_found_inlinejpg1479750671

130 Points

Oh good. Thank you. Maybe this will help Drew sooner than it happens on my page again.

400 Points

I just tried it and the password protection was completely gone. I don't know if they are working with it, but it skipped the password box entirely!

130 Points

Sheesh! That's not good either - there's a reason we have particular pages accessible to only those with password, eh? Hopefully they really are working on it, or maybe Drew is testing it. He is good.

Drew N, Community Manager

261,084 Points

We are looking at these reports. At this point we have not found a cause.

Pappy3693

234 Points

I've posted a report on same problem

Pappy3693

234 Points

This reply was created from a merged topic originally titled Password Protected Pages.

I have password protected pages . They keep loosing the link them stating the file is no longer available. I republish them and they work for a while. Is there a fix for this????

2016-11-30T17:33:59+00:00

Todd H, Social Media Specialist

20,504 Points

What pages are supposed to be private that keep unpublishing? Next time you are in the builder and making edits, can you check the page that seems to unpublish and see if the password is still there before you save and publish?

400 Points

It's good to know there are others having the same issue. It happened again today for a customer. Hopefully this will be resolved soon.

400 Points

I'll check next time it happens, but I haven't found that I needed to reset the password. I just adjust one small item, save and republish, and then it works correctly.

My page is filled with document links if that is part of it.

400 Points

Wanted to let you know I'm still having problems with this. Just had to adjust and save this afternoon so the login link would appear. Have you been able to make any more head way. I really need this fixed. Thank you.

2016-12-13T18:54:43+00:00

Todd H, Social Media Specialist

20,504 Points

Can you provide me a list of all the pages that need to be password protected on your website?

2016-12-13T18:59:39+00:00

400 Points

As of right now this is our only page, but we planning to do a second page next January.

http://www.southernchoice.com/State-Packet-Forms.html

2016-12-13T19:46:16+00:00

Todd H, Social Media Specialist

20,504 Points

So it is just this one page. When you edit this page, under the password box, does it stay auto-filled, or do you have to retype the password in when you edit?

2016-12-13T19:51:22+00:00

400 Points

If you are talking about the password box under Advances Settings under the Page Settings, I don't have to touch that password box. It always remains filled. To make the password box available to our customers trying to log in, I adjust one thing on the page, save it and republish it. I never have to do anything with the password itself. It seems to be the page, not the password.

400 Points

The problem still continues. The customer couldn't get in twice: during the weekend and then yesterday. We need a solution!

1 person likes this

400 Points

I'm still having issues with my password protected page going offline. Are you working towards a solution? This is not good with our customers!

2017-01-11T20:12:33+00:00

Drew N, Community Manager

261,082 Points

We are trying, and I understand that you need it working for your customers. Unfortunately, we are not able to make it happen. When Tyler contacted me today, I immediately went in search of a developer to take a look, but by the time I got a hold of one, we went to the page and it was back working. Did you fix it? or did it resolve by itself?

2017-01-12T14:44:16+00:00

400 Points

I fixed myself. I couldn't leave it offline because we have customers needing to use it.

2017-01-12T19:31:52+00:00

400 Points

An update for today: I've done some extensive work on other pages. I publish each page as I finished and then checked my password protected page and only once did it go offline. That is an improvement since yesterday I was noticing that every time I published another page my password protected page went offline. Hopefully that is a step in the right direction.

2017-01-13T16:26:54+00:00

Drew N, Community Manager

261,082 Points

Can you define extensive changes? Are you editing a bunch of text? or adding images? Working on multiple elements?

2017-01-13T16:28:58+00:00

400 Points

adding text and HTML boxes on multiple pages.

2017-01-13T17:20:26+00:00

Drew N, Community Manager

261,082 Points

Ok. We'll see if we can use this info. If you get a chance, can you try using Firefox and see if it may be specific to Chrome? It appears you primarily use Chrome. I'm just curious if there are other factors at work here, as there are a few folks with this issue, it doesn't appear to be universal.

2017-01-17T15:00:00+00:00

Pappy3693

234 Points

Drew I am not using Chrome. I do most of my editing my website with Win 10 Edge.

2017-01-17T19:03:11+00:00

Drew N, Community Manager

261,082 Points

Thank you. I will pass that on.

2017-01-18T14:29:31+00:00

400 Points

Drew, I have not been able to do anything with Firefox. I will as soon as I can. My password protected page has stayed online through the weekend and this week. That is a success in my book. Thank you for your continued monitoring of this situation. I will try Firefox when I am able.

2017-02-17T16:51:40+00:00