A chat option would sure be helpful.

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Not everyone can or wants to call.   A live chat tool, inexplicably unavailable as an option would truly be a most helpful one. Just a suggestion. 
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Dan7112

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Posted 3 months ago

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J Michael1026

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Yes.  A chat option would be great.  I sometimes when patient resolve to navigate toward the home page and call for an assist.  I think a chat option would be really helpful and a call number for support, both easy to find.
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Les6064

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Hi Dan and J Michael:
A live chat is not possible the homestead phone # is 800 710 1998.
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Dan7112

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Les, I am aware of the phone number.  A live chat is certainly a common thing nowadays, actually has been a common thing for quite some time. Especially perplexing given this is a website hosting page and should be on the cutting edge of technology and services. Curious if it is just not something Homestead wants to offer as opposed to it being "not possible". That said, any elaboration on that decision would be of interest to me. From a customer service standpoint, seems to me that it would be a wise move. Then again, WIX doesn't offer any such services either.  Mind boggling.   At least there are fax numbers to utilize.  Ok, rant over. Carry on! 
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Drew N, Community Manager

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I will make sure the management team sees this, but we did have a chat option in the past and it was not used. It could be tried again if enough people seem to want it, but so far it has not been a large number of people requesting it. I do thank you for the feedback though and will make sure to pass this on.

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