8 Days & Still No Desktop Sitebuilder?

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Did anyone else notice that the official announcement released by homestead (below) was posted many hours after the problem actually occurred?

11/20/2014 9:46:58 AM - We are currently in the process of upgrading our data center. The process will take 2-3 weeks and may potentially cause slowness when logging into your site and working within SiteBuilder. We apologize for the inconvenience and thank you for your understanding.

I thought that when they were going to do a scheduled maintenance of some sort that they would always post in advance here on this forum? As you can see from the posting below, there is no mention that starting on November 20th at 3:00AM (cst), many of our users (especially those with larger accounts) will not be able to log in and make any edits to any of the websites in their accounts?

Account Administration: Planned Maintenance–November 17th-19th

11/15/2014 11:31:13 AM - There are 2 separate maintenance window this week. Please note that all times are US(Pacific).

Our data center will be doing network maintenance between the hours of 10:00pm PT on  November 17th, and 5:00am on November18th, and between the hours of 10:00pm PT on  November 18th, and 5:00am on November19th.  This may potentially cause some websites, Sitebuilder, and email to be unavailable for brief periods of time during this maintenance period.  The maintenance has been scheduled during times of least traffic for our customers, however we apologize in advance for any disruption that this may cause you.

Thanks for your understanding and patience.

With all due respect, I'm speechless. So we're all suppose to just hang loose for a few weeks? I say this because this has cost me hundreds of dollars and also provided me with many angry customers and they're growing by the day.

I'm not trying to be a jerk and my posting is quite relevant to the problem that many of us are experiencing. All I respectfully request is a concrete answer as to "WHEN AM I GOING TO BE ABLE TO LOGIN AND USE THE SERVICES THAT I'VE CONTINUED TO PAY FOR, FOR THE LAST 15 YEARS"?

May I please ask if anyone has had their Desktop Sitebuilder start working again? I'm just asking because I'm not seeing any results on my end and we're not getting any system status reports other than "The process will take 2-3 weeks and may potentially cause slowness when logging into your site and working within SiteBuilder. We apologize for the inconvenience and thank you for your understanding."

If it were just slowness we were dealing with, I could easily deal with that no problem. However, in my case SLOWNESS doesn't even enter into the equation. I can't access or edit anything of any kind.

I realize that I could contact the Attorney General in Massachusetts & California, or gripe on some of the negative review sites. However, I'm not going to do that at this time. ALL I WANT IS TO BE ABLE TO LOG IN TO MY ACCOUNT & GET BACK TO WORK!

I'd love to experience this POTENTIAL SLOWNESS that was mentioned in the status report posted on 11/20, I can deal with that. However, I can't deal with not being able to log in and do anything whatsoever.

I respectfully request that an engineer there at homestead take a look at my account and atleast make it where I can log in. Good Heavens, what does it take? As I said above,  I'm not worried about POTENTIAL SLOWNESS. I JUST WANT TO BE ABLE TO LOG IN TO MY ACCOUNT SO I CAN AT LEAST DO A FEW THINGS THAT HAVE TO BE DONE IMMEDIATELY. That would be much appreciated. Kind Regards, Tim
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Tim5862

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Posted 6 years ago

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susan2829, Champion

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Good Evening Tim,

For what it's worth I had a member of my Homestead Connection Forum report that he is back up and SiteBuilder is running on all cylinders. If you want to view the post it's HERE. You will need to register before you can read the posts, but I'm usually around and authorize new sign-ups pretty fast.

Have you tried repeatedly to log in - over and over and over?  I was actually able to get SB to open doing that and made changes, but wasn't able to publish. I do wonder though if that might be a precursor to the account coming back. Speculation and wishful thinking.

I wish I could address the rest of your post, but I'm as much in the dark as anyone.
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Tim5862

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Hi Susan,

Thank you very much for your kind, helpful and honest reply. With all due respect, there's no need for me to read a post about someone else. If that person has gotten their service back, I'm very happy for them. But unfortunately, that doesn't help me at all because I still can't log in.

Over the last 8 days I have of course sat at my computer several times where I tried to log in 20 or 30 times per session over a 3 or 4 minute period. It just isn't working, and you're so right. They have us all in the dark & this issue has nothing to do with SLOWNESS.

As I've said, for me the issue is all about NOT BEING ABLE TO EVEN LOG IN OR DO ANYTHING WHATSOEVER. It's not about SLOWNESS.

PLEASE GIVE ME THE SLOWNESS!

I'm extremely disappointed with the homestead team. Or at least I thought we use to be a team? I'm absolutely amazed at the POOR COMMUNICATION we've received in addressing this problem. They made a very sketchy announcement about it after it happened and there was no advance warning of any kind?

Yes, I'd say that we're all definitely in the dark.

Thank you so much for trying to help Susan. I really appreciate that. I just wish we could get the engineers to do something but it doesn't appear to be happening? I truly wonder if they're even listening? Or do they even care? Gosh, I've never seen anything like this ever in over 15 years at homestead.

Have a nice evening,
Tim
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Drew N, Alum

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Hi Tim5862,

The maintenance window for the 17th-19th, was a different upgrade and was only done at night. Very few reported any issues with that upgrade.

The current upgrade had been planned for some time, and I agree, it should have been posted earlier. I am very sorry for that, but I didn't have the timeline. Once I received it, it was posted. I am trying to devise a system for more advanced warning. Unfortunately, it isn't possible for us to give you a specific time for resolution. Your account has been submitted to the engineers previously and they are looking at it to see why this affects larger accounts more so than smaller accounts and what might be done about it.

Drew

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