8/20/17 Server Down Again

  • 0
  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

Same as the other day. Website not available on internet. Plus, editor not available.
Maybe you are already working on it. However, no "system down" report. Not yet anyway.
Photo of Mary7894

Mary7894

  • 1,186 Points 1k badge 2x thumb
  • frustrated

Posted 1 year ago

  • 0
  • 1
Photo of Dan or Brad2150

Dan or Brad2150

  • 264 Points 250 badge 2x thumb
The web sites that end in homesteadCLOUD.com are all down. I did a google search and if you have a website that ends in that domain, it's down.

The old school homestead.com sites appear to be working just fine.

When you go to a website it says...

"504 Gateway Time-out
nginx"

When you try to login to edit the site it says 
Sorry, you have experienced an unexpected server error.

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later.

Photo of Dan or Brad2150

Dan or Brad2150

  • 264 Points 250 badge 2x thumb
(Edited)
Photo of Mary7894

Mary7894

  • 1,186 Points 1k badge 2x thumb
Thanks.
My site (websitebuilder type) does not have the homesteadcloud extension, still down though.
Photo of susan2829

susan2829, Champion

  • 42,880 Points 20k badge 2x thumb
Mary it is affecting all sites built with the new WebsiteBuilder program, with or without the .homesteadcloud.com extension.
Photo of Mary7894

Mary7894

  • 1,186 Points 1k badge 2x thumb
Thanks Susan. That's what I figured. Sigh.
Photo of Drew N

Drew N, Community Manager

  • 259,114 Points 100k badge 2x thumb
Sorry for the inconvenience. While the support staff is not in on the weekends, these types of issues are not resolved by the support agents. They are resolved by the engineers, who are present 24/7. Unfortunately on the weekends, it is not always possible for us to communicate this with you immediately.

This conversation is no longer open for comments or replies.