04/29/2019 Reports of customer email delay sending and receiving

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  • Updated 6 months ago
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6:20 AM (MST): We have had reports of delays sending and receiving email.
Our engineers have found the cause of email delays and a fix is in place. We expect it will take some time to catch up.
We will continue to update here.
7:40 AM (MST): Email delays are still expected, but customers are reporting emails are beginning to work again. We apologize for the inconvenience, and we sincerely appreciate your patience.
8:30 AM (MST): Emails should be working as intended now. We will continue to monitor traffic to ensure the issue has been fully resolved.12:00 PM (MST): The delay with emails should be completely resolved.

We thank you for your patience.
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Todd H, Social Media Specialist

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Posted 6 months ago

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Mark6235

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This reply was created from a merged topic originally titled Receiving Email Problem.

I am not able to receive email this morning.
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Mike9939

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This reply was created from a merged topic originally titled Once again we are having troubles sending and receiving emails.

Once again we are having troubles sending and receiving emails (tried webpage, iphone & Microsoft Outlook) . This seems to be a more frequent problem (one every couple weeks). The last email i received was Sunday evening. I know i should have received more because one of our employees told me he emailed me, i cc'd myself (from my home email) and i had another employee try emailing from his home computer and received none of them. Problem is, i don't know if existing or potential clients have tried to email anyone.
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Russ4869

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This reply was created from a merged topic originally titled Support contacts..

When you call the support phone number 800-986-0958 they refer you to your account login and say click on "get help". As far as I can tell "get help" link does not exist. When my service is down I expect someone to take the report and do something.
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Mark3081

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This reply was created from a merged topic originally titled Email problems again.

This is second time in a month we are having email problems. I pay for results. This is becoming a common theme. Previous years have had similar experiences. What are you doing to fix this ?
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davebarber6792

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This reply was created from a merged topic originally titled has the email system stopped working? 29.04.2019.
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davebarber6792

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This reply was created from a merged topic originally titled email.

My email addresses for myself and my team appear not to be working. We cant send or receive
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zak706

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Time to switch to hosted exchange
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annunciation6439

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We are also currently having email problems at our workplace - still not able to send or receive emails this morning, and have time sensitive emails that need to be sent.  Had similar issues recently.
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Cassandra4666

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I am getting some email - but not all.  Is this issue related to the one you are working on?  People are receiving my emails, but I am not receiving their responses.
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Russ4869

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11:29 EST still minimal email service. Will it be fixed today? Whats going on?

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