04/29/2019 Reports of customer email delay sending and receiving

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6:20 AM (MST): We have had reports of delays sending and receiving email.
Our engineers have found the cause of email delays and a fix is in place. We expect it will take some time to catch up.
We will continue to update here.
7:40 AM (MST): Email delays are still expected, but customers are reporting emails are beginning to work again. We apologize for the inconvenience, and we sincerely appreciate your patience.
8:30 AM (MST): Emails should be working as intended now. We will continue to monitor traffic to ensure the issue has been fully resolved.12:00 PM (MST): The delay with emails should be completely resolved.

We thank you for your patience.

Todd H, Social Media Specialist

20,854 Points

Posted 7 months ago

7 months ago

Mark6235

80 Points

This reply was created from a merged topic originally titled Receiving Email Problem.

I am not able to receive email this morning.

7 months ago

Mike9939

132 Points

This reply was created from a merged topic originally titled Once again we are having troubles sending and receiving emails.

Once again we are having troubles sending and receiving emails (tried webpage, iphone & Microsoft Outlook) . This seems to be a more frequent problem (one every couple weeks). The last email i received was Sunday evening. I know i should have received more because one of our employees told me he emailed me, i cc'd myself (from my home email) and i had another employee try emailing from his home computer and received none of them. Problem is, i don't know if existing or potential clients have tried to email anyone.

7 months ago

Russ4869

154 Points

This reply was created from a merged topic originally titled Support contacts..

When you call the support phone number 800-986-0958 they refer you to your account login and say click on "get help". As far as I can tell "get help" link does not exist. When my service is down I expect someone to take the report and do something.

7 months ago

Mark3081

80 Points

This reply was created from a merged topic originally titled Email problems again.

This is second time in a month we are having email problems. I pay for results. This is becoming a common theme. Previous years have had similar experiences. What are you doing to fix this ?

7 months ago

davebarber6792

110 Points

This reply was created from a merged topic originally titled has the email system stopped working? 29.04.2019.

7 months ago

davebarber6792

110 Points

This reply was created from a merged topic originally titled email.

My email addresses for myself and my team appear not to be working. We cant send or receive

7 months ago

zak706

220 Points

Time to switch to hosted exchange

7 months ago

annunciation6439

230 Points

We are also currently having email problems at our workplace - still not able to send or receive emails this morning, and have time sensitive emails that need to be sent. Had similar issues recently.

7 months ago

Cassandra4666

60 Points

I am getting some email - but not all. Is this issue related to the one you are working on? People are receiving my emails, but I am not receiving their responses.