04/29/2019 Reports of customer email delay sending and receiving

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6:20 AM (MST): We have had reports of delays sending and receiving email.
Our engineers have found the cause of email delays and a fix is in place. We expect it will take some time to catch up.
We will continue to update here.
7:40 AM (MST): Email delays are still expected, but customers are reporting emails are beginning to work again. We apologize for the inconvenience, and we sincerely appreciate your patience.
8:30 AM (MST): Emails should be working as intended now. We will continue to monitor traffic to ensure the issue has been fully resolved.12:00 PM (MST): The delay with emails should be completely resolved.

We thank you for your patience.

Todd H, Social Media Specialist

20,874 Points

Posted 10 months ago

10 months ago

Mark6235

120 Points

This reply was created from a merged topic originally titled Receiving Email Problem.

I am not able to receive email this morning.

10 months ago

Mike9939

132 Points

This reply was created from a merged topic originally titled Once again we are having troubles sending and receiving emails.

Once again we are having troubles sending and receiving emails (tried webpage, iphone & Microsoft Outlook) . This seems to be a more frequent problem (one every couple weeks). The last email i received was Sunday evening. I know i should have received more because one of our employees told me he emailed me, i cc'd myself (from my home email) and i had another employee try emailing from his home computer and received none of them. Problem is, i don't know if existing or potential clients have tried to email anyone.

10 months ago

Russ4869

154 Points

This reply was created from a merged topic originally titled Support contacts..

When you call the support phone number 800-986-0958 they refer you to your account login and say click on "get help". As far as I can tell "get help" link does not exist. When my service is down I expect someone to take the report and do something.

10 months ago

Mark3081

80 Points

This reply was created from a merged topic originally titled Email problems again.

This is second time in a month we are having email problems. I pay for results. This is becoming a common theme. Previous years have had similar experiences. What are you doing to fix this ?

10 months ago

davebarber6792

110 Points

This reply was created from a merged topic originally titled has the email system stopped working? 29.04.2019.

10 months ago

davebarber6792

110 Points

This reply was created from a merged topic originally titled email.

My email addresses for myself and my team appear not to be working. We cant send or receive

10 months ago

zak706

220 Points

Time to switch to hosted exchange

10 months ago

annunciation6439

230 Points

We are also currently having email problems at our workplace - still not able to send or receive emails this morning, and have time sensitive emails that need to be sent. Had similar issues recently.

10 months ago

Cassandra4666

60 Points

I am getting some email - but not all. Is this issue related to the one you are working on? People are receiving my emails, but I am not receiving their responses.