"essential pkg" error msg on name

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purchased the "essential pkg" for my website. It is not accepting my name. I keep getting this error message.categoryIds.42: Invalid category: 42 categoryIds: Location does not have any applicable categories: 5783429_001 please advise.  this is for www.bladezandbangz.com
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matt9669

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Posted 11 months ago

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Elyzabeth , Official Rep

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Hello,

For the LocalLift category, you need to type in a keyword and then choose a pre-selected category that best fits with your business. This cannot be a customized category.
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matt9669

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the error message told me it had to do with my business name. I picked one of your categories for my business type

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matt9669

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I tried to post as my name, Bladez and Bangz Hair @ My Salon Suite, it did not like that
The one thing that comes to mind now is it possible the ampersand or pound sign would cause the problem? Please advise. Thank you.
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Elyzabeth , Official Rep

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Yes, please try it without any special characters
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matt9669

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was I charged the 18.99? I do not want to see double billing and then  try to get a credit on it. not being able to pick a phone up and speak to a real live person is a real pain the butt. 
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matt9669

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CANCEL THIS ADD ON SERVICE NOW! ADVERTISED AS $18.99, AND I JUST SAW WHAT I AM GOING TO BE CHARGED, ALMOST $50 A MONTH!!! THAT IS NOT WHAT I SIGNED UPO FOR. PLEASE CANCEL IT NOW. AS OF THIS MOMENT. AND PLEASE CALL AND EXPLAIN WHY THEIR IS SUCH A DIFFERENCE. THANK YOU. MATT MAHONEY 727 492 5539
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Elyzabeth , Official Rep

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This is because you've purchased the Local Lift add on twice. So, currently, you have two LocalLift accounts available, and it charged you for both. I will remove and refund one, and you can let me know if you would like to remove or keep the first one.

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