"E-mail module is not available"

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I'm getting an alert that says "The E-mail module is not available". I can get into all other tabs, but cannot access my mail on my desktop. Please help.
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Kimberly4798

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Posted 1 year ago

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Brian4612, Champion

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KImberly, you may be trying to access OX email from a desktop shortcut and you might have been upgraded to Roundcube email. Try logging into your email through your Homestead account page. If you have been upgraded to roundcube you will need to create another desktop shortcut
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edward4260

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Had the same problem with email. Used the link for Roundcube and was able to login but for some reason all of my messages that were in my inbox are now gone! I need those messages. Can anybody help? 
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Drew N, Community Manager

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Edward, you should not be in Roundcube yet. You have mail suites, and have not yet been converted? What email address were you unable to log in to using Open Xchange?
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Drew N, Community Manager

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Let us know if you still have an issue. You can also use this link, https://emailmg.homestead.com/roundcube/

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