"Add Media Element"

  • 0
  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

1.  I've added two mp4 files to a page and the directory via the utility and deselected the auto-load, auto-play and download permission options.  The 53MB file will play both audio and video just fine.  PROBLEM to be resolved is this:  The 83MB file plays audio but does NOT display the video.  I've verified the file plays on other players (iTunes, windows media player...).  I've deleted it, reinstalled it, rebooted, created another page and tried again.....  What could be the issue, and how can I resolve it?

2.  The "help" associated with the "Add Media Element" says the viewing person needs to have a viewer installed on their computer to see these videos.  I thought the purpose of this was to have anyone be able to see the video in the embedded view on my webpage.  Pls explain.
Photo of sharole6843

sharole6843

  • 162 Points 100 badge 2x thumb

Posted 4 weeks ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 255,080 Points 100k badge 2x thumb
What site are you working on? What page is the media file on?
Photo of sharole6843

sharole6843

  • 162 Points 100 badge 2x thumb
25andThrive.  Executive-Summaries.  The first one, "English"
Photo of Drew N

Drew N, Community Manager

  • 255,080 Points 100k badge 2x thumb
Do you know the specifics of the video. It may be at too high a resolution for the player to display. The frame rate may be too high. Typically for a file of that size, I would advise using YouTube.
I am going to try running some conversions to see if I can see what is causing the issue.
Photo of sharole6843

sharole6843

  • 162 Points 100 badge 2x thumb
I do not know the technical specfics of the video.  It doesn't LOOK like high resolution.  It was sent to me via, and I downoaded it from, googledrive.  It plays on other players, but not in this site's HTML5 thing.  I'll do a more thorough search on youtube.  Thanks.
Photo of sharole6843

sharole6843

  • 162 Points 100 badge 2x thumb
VIDEO PLAY IS RESOLVED.  Thanks for encouraging me to go look for it on YouTube and download it directly.  So, who knows what monkey wrench got into it when it was downloaded from googledrive.

Now, (2)  Why does the "Help" associated with the media element say that observer's computer needs to have this viewer installed in order to play the file?  I thought that embeding this "HTML5" thing onto the webpage allowed anyone to view?
Photo of Drew N

Drew N, Community Manager

  • 255,080 Points 100k badge 2x thumb
It does in theory, but the web is usually a little behind the industry in being able to play all different things. There is resolution, frame rate, bit rate, and anytime someone changes something, it might need some other updates.

This conversation is no longer open for comments or replies.