Conversations

Conversations 1 - 20 of 45
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Email Certificate Expired
Same issue with email certificate on Thunderbird desktop (Win10) and Android devices. Desktop asking to override identity...please advise...
  • 1 me too
  • 2 replies
  • Problem
  • Archived
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Big Commerce storefront email
Per suggestion of BC and HS, I have created an email on BC for Notifications from the storefront 'orders(at)stores.mydomain.com'. This ha...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
  • Archived
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Gmail Servers Rejecting Domain Emails
Hello Drew -Could not answer in the previous thread as it was already closed.(Your latest comment) "Good morning. Are you still seeing th...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
  • Archived
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gmail servers rejected domain emails
The past two days I am receiving rejection notices for gmail accounts. These are Order Confirmations sent from BC and we have not made an...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
  • Archived
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Latest BigCommerce Update Issue
Home Page is not loading 'New Products' correctly since last update. Store was set for 12 'Featured Products' and 12 'New Products' and o...
  • 1 me too
  • 6 replies
  • Problem
  • In Progress
  • Archived
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BigCommerce Billing?
I just received an email from BigCommerce telling me there is $29.99 Past Due Bill? Looks legit but I have never received emails from BC ...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
  • Archived
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BigCommerce Cart Level Discounts
Please report to BC asap. 3 different Cart Level Discounts active on site; each of the discounts apply only to specific customer groups. ...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
  • Archived
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BigCommerce Support Tickets
Hey Drew - Very confused with BigCommerce as they issued a 'Support Pin' in my Admin and thought it was because I had switched to their ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
  • Archived
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Obtaining SSL from BigCommerce
Hello Drew - We upgraded our site to the new Stencil and BC is now offering a free SSL for all sites. Speaking with them today (per thei...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
  • Archived
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inventory removed in bigcommerce
Recently there have been issues with inventory being removed when transaction has been refused. Although we monitor these types of transa...
  • 1 me too
  • 9 replies
  • Problem
  • Acknowledged
  • Archived
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big commerce admin very slow Tracert
Drew - Here are several trace routes (not sure which IP I should have used) - did 'homestead', 'bigcommerce', 'stores.bigcommerce' (also...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
  • Archived
Photo of S
big commerce admin very slow
There seems to be a significant change in BC Admin as it is very very (almost painfully) slow and/or getting kicked off often or not load...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
  • Archived
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BigCommerce Google Structured Data
Over the past 2-4 weeks there have been several (short intermittent) issues with BC Admin either abruptly being logged off, not accepting...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
  • Archived
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Error during Shipping in BigCommerce
This morning I received the following error while doing Shipping. Other Shipments went fine. I did check BC System Status but nothing app...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
  • Archived