J

2 Messages

 • 

80 Points

Thu, Apr 1, 2021 7:42 PM

Websitebuilder not connecting to internet for editing

When I try to edit using websitebuilder it gives me an error that the software is not connecting to the internet.  My internet connection is fine.  I'm not sure how to fix this.

Responses

Brand User

5.8K Messages

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89.6K Points

13 d ago

Hello,

Can you please send a screenshot of this message? 

2 Messages

 • 

80 Points

You can see notes that it tells me to connect to the internet, but I am connected.

Brand User

5.8K Messages

 • 

89.6K Points

Hello,
The downloaded software is outdated and it is strongly recommended to convert to Sitebuilder plus online at Homestead.com for editing. The pages can be uploaded online for editing. 

However, if you do wish to continue using the outdated desktop software there may be compatibility issues going forward as you are seeing now with Windows 10 but here are the current links for the current patches for Sitebuilder desktop. https://community.homestead.com/conversations/community-announcements/sitebuilder-desktop-fix/5f2a9b3b58180958845f0b12

 

https://community.homestead.com/conversations/community-announcements/windows-10-and-sitebuilder-desktop/5f2a9b3b58180958845f0964

 

https://community.homestead.com/conversations/sitebuilder-plus/how-do-i-do-a-complete-reinstall-of-sitebuilder-desktop/5f2a9b4358180958845f9ef7