misscasey1015118's profile

3 Messages

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140 Points

Tue, Sep 13, 2022 5:19 PM

video is not working

I placed a video on my web page in MP4 format and it is only a 54sec video @ 38. MB and when I view it from other pc or phone  there is no video its just a black screen

Brand User

6.4K Messages

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105.8K Points

3 months ago

Hello, 

That is still a rather large video for the site to have to download to play. You can right-click on the video to show the controls and play it, but it is recommended to put the video through a platform like Youtube or Vimeo, which will show the controls by default. 

3 Messages

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140 Points

@elyzabethv​  even with the controls it does not play and that why i paid for more space 

Brand User

6.4K Messages

 • 

105.8K Points

It does play for me. It isn't about space on your website, which you can pay to increase your storage. It is about how much content the internet has to load to pull up your site. 

3 Messages

 • 

140 Points

yes i figured it out i unchecked the download option and now it plays