4 Messages
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100 Points
SELECTING WEBSITE DESIGN FOR MY NEW PROJECT WITH SERVER ERROR
Hi
Please kindly assist me on my current issue - I can't start the design due to Server Error - see attached

I'm trying to select the Design below but always giving me this error for 2 days - since i enrolled on Platinum Package.
Can anyone help on this issue?
Even if i tried other design the same error is showing.
elyzabethv
8.5K Messages
•
124.5K Points
3 months ago
Hello,
This is because the email on file for this account was previously used to open a Homestead account. This is causing issues in our system. You would either need to re-open that old account or change the email address on file to one that hasn't been used on an account before.
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stevenautotruck5817
4 Messages
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100 Points
3 months ago
thanks for the advise. I would like to request then to re-open my old acct. to continue my original project. Can you help or guide me? thanks in advance
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