S

4 Messages

 • 

100 Points

Tuesday, February 28th, 2023 12:42 AM

SELECTING WEBSITE DESIGN FOR MY NEW PROJECT WITH SERVER ERROR

Hi 

Please kindly assist me on my current issue - I can't start the design due to Server Error - see attached

I'm trying to select the Design below but always giving me this error for 2 days - since i enrolled on Platinum Package.
Can anyone help on this issue?
Even if i tried other design the same error is showing.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Brand User

8.5K Messages

 • 

124.5K Points

3 months ago

Hello, 

 

This is because the email on file for this account was previously used to open a Homestead account. This is causing issues in our system. You would either need to re-open that old account or change the email address on file to one that hasn't been used on an account before. 

4 Messages

 • 

100 Points

@elyzabethv​ 

Hello elyzabethv, can you assist me to re-activate my old acct under stevenautotruck@gmail.com? I just need to revive that old design i have started there. thanks

4 Messages

 • 

100 Points

Hello Elyzabethv

I have already changed the email address as suggested - pls kindly restore my previous project under stevenautotruck@gmail.com. And kindly send me at my personal email add: evpelagio@yahoo.com the re-activation procedure. I want to used that old website to avoid starting all over again from scratch. thanks

4 Messages

 • 

100 Points

3 months ago

thanks for the advise. I would like to request then to re-open my old acct. to continue my original project. Can you help or guide me? thanks in advance

Brand User

8.5K Messages

 • 

124.5K Points

Okay, first can you change the email address on file for this new account? I can't open the old one while this one exists with the same address. Let me know when that's done and I can reopen the old account. 

3 Messages

 • 

80 Points

@elyzabethv​ 

I have already changed the email address as suggested - pls kindly restore my previous project under stevenautotruck@gmail.com. And kindly send me at my personal email add: evpelagio@yahoo.com the re-activation procedure. I want to used that old website to avoid starting all over again from scratch. thanks

3 Messages

 • 

80 Points

Once the old one is re-activated i will divert back my subscription on that old acct. In fact that was my original plan - to use my old subscription but unfortunately i don't have access anymore after so many months of inactivity on that project. So I decided to create new subscription on the same email add. Which later on i realized was not a good idea after all. So if you can help me restore back to my old acct for my project i would really appreciate it. By the way I'm edison i created that old acct and started editing the website according to my client specs but only just this month he decided to proceed on that project. So i shall appreciate it very much your kind assistance on this matter. 

3 Messages

 • 

80 Points

@elyzabethv​ 

Hello Elyzabethv - I think I will just use my new acct. I have already started the editing and development process of the project. I will just ask for a different kind of support when I need it in the future while the development is in progress. I understand your too busy right now. Thanks for your time.