paul2249's profile

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292 Points

Sat, Dec 4, 2021 7:30 PM

Error when publishing using web builder

I am receiving an error when publishing using web builder. There is no error message and the program shuts down. 
Is there a way to identify the error?

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2 m ago

Hello, 

Which builder is this happening with?

Sitebuilder Desktop? Or Sitebuilder Plus?

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292 Points

@elyzabethv website gold plus package

Brand User

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Ok, so that is the package you pay for, but when you go to edit your site, do you open a program on your computer or do you log into your Homestead account and go to the builder that way?

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292 Points

I log in on my pic. Copied pdf & jpeg files into a new folder then publish the copied files. That is when I get the pop up to either upgrade or close the program, but neither option works because the program closes. Then I usually lay out the page with the jpeg’s then have links to the pdf’s.  
I tried laying out the page then publish the finished page and the jpeg’s show up but the links don’t work.

here is the page:

http://lakeramsey.homestead.com/Minutes-11-21.html

Brand User

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Unfortunately, the downloadable builder is very old and outdated. We haven't supported it in quite some time. Have you tried viewing and editing this page in Sitebuilder Plus?

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292 Points

2 m ago

How do I install that?

Brand User

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This wouldn't be something you would install but would access through your online account at homestead.com. In the account, click on the Websites Manager tab and click Edit Site. 

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292 Points

Thanks I’ll check it out. 

15 Messages

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292 Points

2 m ago

Can I use the same name and files?