Multiple issues that happened by this company/software.

One of my website's pages got duplicated by this site and one says a title of site error 404 in the edit mode. I have been tring for 3 years to get help. Isn't there a tol free number for this company? Also, my thumbnails that were opening up larger when you click on them, 90% of them are now not how I set them up too.  I pay monthly and should not have to go searching in communities for answers.