glendak7622's profile

169 Messages

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3.5K Points

Mon, Nov 22, 2021 5:56 PM

Help with a customer order at my store

I'm confused about one of my orders at my Store. I need help with order number 251. I received a message that I received payment for an order, but when I go to my Store, it says I don't have any orders to fill. I checked the message for order number 251 and it says the Payment was Cancelled. Yet, there's a message that says, Set order payment to Completed.

I have no idea what's going on. Help!

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Brand User

3.4K Messages

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77.7K Points

2 m ago

Hello, 

If the payment was canceled, then the order may have just gotten filtered incorrectly show as completed.